Privacy Policy

Updated and Effective as of August 2017.

The purpose of this policy (‘Privacy Policy’) is to inform the End Users (‘You’) how we collect, use, and share information and Personal Data we obtain through Your use of Internet sites and software (‘Services’). Services include Coppertino website, Loop for VOX, VOX music player, VOX Radio and any other web-sites or software products that are owned by, operated by, controlled by or affiliated with Coppertino Inc. Coppertino Inc (collectively, ‘We’, ’Us’, ’Our’). This Privacy Policy only covers information collected through our Services or via communication with us, and does not apply to the information collected at any other source.
You agree to this Privacy Policy by using our Services.

Collection of Personally Identifiable Information

Personally Identifiable Information - is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

While You are visiting our website, creating an account, using our software and services We may collect and use different types of information about You. Such information is used only for fast and efficient rendering of our products and services to our customers. In addition, We may use Your Personally Identifiable Information (such as Your email address) to provide You with important information about the product or service that You are using, including but not limited to critical updates and notifications.

Information we receive or collect from you directly

a) When You purchase an App, create an Account, download software update, or contact us directly You may be required to provide us with some basic Personally Identifiable Information, such as: name, email, address, any other contact details, payment information, and technical information. We may ask You to provide additional Personal Data in course of communicating with us about Your order, supplying feedback and information about Your use of our products.

b) We may also collect information from our web and application servers that create log files automatically as part of their setup and configuration. Information in a log file may include IP address, browser type, Internet service provider, date/time stamps, MAC address, file requested, and other usage information and statistics.

If You access and listen to the Software from a computer, automobile, mobile phone, tablet, or other consumer electronic device, we may collect information about those devices. For example, our servers receive and record information about Your computer and browser, including Your Internet Protocol (IP) address, browser type, and other software or hardware information.

We use PII only to:

a) make Our Services available to You. For instance: to create an account or profile, to process information You provide via our Services (including verifying that your email address is active and valid) and to process Your transactions.

b) keep You posted on our latest product developments and features, software updates, tutorials, and promotions. You can always choose whether to receive our notifications by updating Your preferences.

Non-Personally Identifiable Information

Non-personally identifiable information is every kind of information except for personally identifiable information. Under this Privacy Policy non-personally identifiable information includes without limitation cookie IDs, device identifiers, hashed values (such as email addresses and other types of information that are transformed into a sequence of random-looking characters that are no longer recognizable as an email address), and IP addresses.

General Usage Data

General Usage hereby refers to the actions that the End Users perform while using Services and that does not contain any specific information about the music composition.

Copertino inc collects information about the General Usage of the Software by the End Users. Such information is being stored by the Company in aggregated format and does not include any Personally Identifiable Information, or any information that can be used to define the behavior and preferences of the Specific user. The Company will use such information only for purposes of general analysis and improvements of the Services. We will not share such information with any unauthorized third parties.

We may also use General Usage Data to build a better product for You by analyzing the Services usage, improving communications with our customers and enhancing Your listening experience

To the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Information we receive or collect from third parties

We may receive or collect information about You from Authorized third parties and may or may not store such information on our servers with other information we may have already received or collected from You. Authorized Third Party is an individual or entity that is involved in a transaction or operational activities of Coppertino Inc, and is granted rights to use our data in order to fulfill their services. Authorized third parties include: payment processors, customer support, managing or enhancing customer data, email processors who send out emails on our behalf, Service partners that make features or content available through the Software, Marketing companies and data providers that create professional marketing lists or provide marketing data (e.g. Spotify, SoundCloud , YouTube, Facebook, Google + etc.).

Our Website, online services, software, emails and advertisements may use ‘cookies’ and other ways to track Your usage of our Services (collectively referred as ‘Tracking services’). Tracking services can be provided by Google (Google Analytics, Google Adwords), or Facebook, or any other Authorized third party.

Tracking Services will be used to optimize Your User Experience with our Services, and to show You most relevant advertising messages and other information that may be most interesting for You. We treat information collected by cookies and other technologies as non‑personally identifiable information.

Information collected by Authorized third parties which includes location data, contact details, and other Personally Identifiable Information is subject to Privacy Policy of the respective Authorized third party.

We do not use any tracking cookies and do not share information about individual browsing activities or app behavior with third parties for those Users who use Spotify login.

We do not share personally identifiable information with third parties other than as described in this policy. However, we may share Your information, including personally identifiable information, in order to (i) protect or defend the legal rights or property of Coppertino Inc, or the legal rights of our business partners, employees, agents, and contractors (including enforcement of our agreements); (ii) protect the safety and security of Coppertino Inc users or members of the public including acting in urgent circumstances; (iii) protect against fraud or risk management purposes; or (iv) comply with the law or legal process. Additionally, we may share Your data, including any personally identifiable information, with our successor in interest in the event of a corporate reorganization, merger, or sale of all or substantially all of our assets.

We may share non-personally identifiable information we receive or collect from You with third parties. Such anonymous, non-personally identifiable or aggregated data may include general demographic or location information (derived IP address), information about the computer or device from which You access the Software, general information about the listening behaviour. Additionally, we may de-identify personally identifiable information, such as listening behaviour and share it in a de-identified or aggregated form with third parties, advertisers, and/or business partners in order to analyze the Services usage, improve the Software and Your listener experience, or for other similar purposes. The use and disclosure of de-identified personally identifiable information is not subject to any restrictions under this policy.

Children

Company’s website or services are not directed to children. We may not knowingly collect any personally identifiable information from children under 13 years of age.

If You are under 13 years of age, then please do not use or access our product and services at any time or in any manner. Company reserves the right to delete this information if it learns that Personally Identifiable Information of children under the age of 13 has been collected on the services without parental consent. If You are a parent or guardian and discover that Your child under the age of 13 has obtained an account on our services, then You may contact our Customer Support at support@coppertino.com and request to delete that child’s personal information.

Managing Your information

We provide You with the ability to modify Your Registration Data, which You may do so at any time through the Settings section of our Software. We generally respond to email requests within 24 hours of receiving a request, but it may take up to 30 days depending on the volume of requests We receive.

We will retain Your information for as long as Your account is active or as needed to provide You with Our services. We will retain and use Your information as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.

When You create an account, You elect to receive promotional, marketing, or other similar emails tailored to Your interests. You may also follow the unsubscribe instructions contained in the promotional, marketing, or other similar emails You receive.

E-mail Communication

From time to time You may receive newsletters and various promotional materials from the Company notifying You about product updates or special offers. If You don’t want to receive such emails from us, You are free to unsubscribe from the mailing list.

NOTE: You can find the information of how it is done at the bottom of the relevant email that You have received.

Upon written request from You as a user, We will remove all Personally-Identifiable information We may have about You, therefore We will not retain any Personally-Identifiable information related to You on any of Our systems. Such action will not allow You to use Our products and services any longer. In case You want Your information to be removed from all systems of Coppertino please send a request with the relevant text to: support@coppertino.com

Security

We care deeply about the privacy of Our users. Therefore, We implement best practices designed to keep Your information safe and secured, including but not limited to: using only highly protected servers and remote connections between them and a user, ensuring high commitment of our personnel to security of Your Personal Information. Nevertheless despite Our efforts We can not guarantee a 100% secure handling of Your info, as there are certain technical and natural occurrences that are simply beyond Our control. If You have any questions or comments about security of Our products and services, You can contact us at support@coppertino.com.

Contact us

If You have any questions or comments regarding the Privacy Policy, or the privacy practices of Coppertino, please contact us at: support@coppertino.com. We will do our best to assist You.