Privacy Policy

Coppertino Inc. (Coppertino) owns LOOP for VOX and VOX music player, computer software that allows listening to the music on Apple devices, such as iPhone, iPad and Mac computers (Software).

The purpose of this policy is to inform you about the information we collect, how we use and share that information, and the ways in which you can control how we use and share that information.

Information we receive or collect from you directly
When you place an order, we collect basic information such as your email, name, address and other contact details, payment and technical information. You may provide additional Personal Data in course of communicating with us about your order, supplying feedback and information about your use of our products.
When you use the Software, we keep track of your listening activity, which may include the number and title of songs you have listened to.
We may also collect information from our web and application servers that create log files automatically as part of their setup and configuration. Information in a log file may include IP address, browser type, Internet service provider, date/time stamps, MAC address, file requested, and other usage information and statistics.
If you access and listen to the Software from a computer, automobile, mobile phone, tablet, or other consumer electronic device, we may collect information about those devices. For example, our servers receive and record information about your computer and browser, including your Internet Protocol (IP) address, browser type, and other software or hardware information.

Information we receive or collect from third parties
We may receive or collect information about you from third parties and store it on our servers with other information we may have already received or collected from you. These third parties include:
Service partners that make features or content available through the Software, Marketing companies and data providers that create professional marketing lists or sell other marketing data.
For users using Spotify login we do not use any tracking cookies and do not share information for their individual browsing activities or app behaviour with third parties.

How we use the information we receive or collect
To analyze the Software usage and enhance the listener experience. This helps us continue to build a better product for you.
To fulfill your requests for certain products and services, such as newsletters and enabling you to participate in surveys, and public forums.
To send you information that you agreed to receive.
To alert you about the latest developments and features.
To invite you to participate in events or special promotions related to artists or products we think you may like or in which you may be interested.
To helps artists and copyright owners track statistics, by reporting listening information to copyright licensing agencies. These reports contain aggregated data only, and do not include any personally identifiable information.
Email: With regards to email, we do not sell or give your email address to other companies for their own marketing purposes without your permission. However, we may use your email address or other Registration Data to provide you with technical support, send you notices about the Software or other promotional offers you have elected to receive, and to serve you with ads that are more relevant to your interests. We may occasionally work with data partners and advertising platforms to help increase the relevancy of ads we provide to our listeners.

How we share information we receive or collect with others
If we hire or partner with third parties to provide specialized services on our behalf, such as credit card processors, customer support, bulk email processors who send out emails on our behalf, or parties who assist us with sweepstakes management and prize fulfillment. These companies are authorized to use your personal information only as necessary to provide these services to Coppertino. They are not authorized to use your personal information for their own purposes.
If you elect to take advantage of certain features or services provided jointly by Coppertino and third parties, we may share your registration information with those third parties for account authentication and management, and to enable the Software on their platforms.
Sharing of Personally Identifiable Information: We do not share personally identifiable information with third parties other than as described in this policy. However, we may share your information, including personally identifiable information, in order to (i) protect or defend the legal rights or property of Coppertino, or the legal rights of our business partners, employees, agents, and contractors (including enforcement of our agreements); (ii) protect the safety and security of Coppertino users or members of the public including acting in urgent circumstances; (iii) protect against fraud or risk management purposes; or (iv) comply with the law or legal process. Additionally, we may share your data, including any personally identifiable information, with our successor in interest in the event of a corporate reorganization, merger, or sale of all or substantially all of our assets.
Sharing of Anonymized, Non-Personally Identifiable or Aggregated Data: Coppertino may share non-personally identifiable information we receive or collect from you with third parties. Such anonymous, non-personally identifiable or aggregated data may include general demographic or location information (derived IP address), information about the computer or device from which you access the Software, or information about the stations, tracks, and artists you listen. Additionally, we may de-identify personally identifiable information, such as listening data and share it in a de-identified or aggregated form with third parties, advertisers, and/or business partners in order to analyze the Software usage, improve the Software and your listener experience, or for other similar purposes. The use and disclosure of such information is not subject to any restrictions under this policy.

Managing your information
We provide you with the ability to modify your Registration Data, which you may do so at any time through the Settings section of our Software. We generally respond to email requests within 24 hours of receiving a request, but it may take up to 30 days depending on the volume of requests we receive.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When you register for the Software, you may elect to receive promotional, marketing, or other similar emails tailored to your interests. Additionally, you may also follow the unsubscribe instructions contained in the promotional, marketing, or other similar emails you receive.

Security
We have implemented commercially reasonable physical and electronic security measures, in addition to personnel training programs to protect against the loss, misuse, and alteration of the information we collect or receive from you. However, despite our efforts, no security measures are perfect or impenetrable. If you have any questions about security on our Software, you can contact us at support@coppertino.com.

Changes to our privacy policy
We will continue to evaluate this policy against new technologies, business practices, and our listeners' needs, and may make changes to the policy accordingly. Please check this page periodically for updates. If we make any material changes to this policy, we will post the updated terms of the policy here and notify you by email through a message sent to the email address you use to access the Software.

Contact us
If you have any questions about this privacy policy, or the privacy practices of Coppertino, email support@coppertino.com