Songs from Vox Library don't randomly load

#1

I am experiencing same issue as described under this thread.

I have been using VOX over half an year without any issues. In December randomly some songs don’t load from library (VOX Cloud). I have not changed version on my iPhone7 during this time. Now in January I installed the latest Vox version and problem did not go away. I have cleared the cache (did not help) and I have re-uploaded the music that has not loaded. Vox app on my Mac does not have any problems, but I get these issues when playing with iPhone.

If it helps for example Artist: Pulley Album: No Change in weather. All other songs load except track 4: Sometimes.

All help very much appreciated!
Thanks!

#2

Hi,

Thanks for reacing out!

Did you try to re-login to your VOX account using iPhone?

#3

I am having the same problem. Everything has worked fine for a long time, and now random songs just don’t play…I’ve signed out, and back in and nothing works. I even changed the meta data of the FLAC and uploaded that, and it’s the same problem. Please address ASAP.

#4

Hi,

Can you indicate the particar songs in your music library, too?

Also, you may contact our support desk directly - https://vox.rocks/support

#5

Sure. Mine is Pink + White by Frank Ocean. It has always played fine until yesterday.

#6

Continuing the discussion from Songs from Vox Library don't randomly load:

Yes, I have tried that as well.