Songs / Albums uploading as "Unknown Artist / Unknown Album'


#1

Is anyone else experiencing this issue?

Since Friday 17/09 when I am uploading a song or an album, they are uploading as "Unknown Artist / Unknown Album’. I have reached out to support but heard nothing back as of yet.

Tracks are all tagged correctly.


#2

Hi,

Thanks for your post!

Please share some details:

  • What VOX + OS versions are you on?
  • What are the file formats? Are you using the .cue file to deliver the meta?

#3

Hello

I’m on latest VOX player 3.4.2 and MacOS Big Sur 11.6.

This happens for both FLAC and WAV but won’t happen with every track. Some files upload OK and some go to ‘Unknown Artist / Unknown Album’.

If I delete and keep forcing the upload eventually they go through OK but I’ve never had this issue previously. Have also tried re-installing VOX player.


#4

I would appreciate a reply here please the issue is still not resolved


#5

Yes, this has been happening to me as well. It first started a few weeks ago, and then started happening again today. It’s happening even though all the FLAC files are tagged and is extremely annoying.


#6

Yes I still have the same problem. I’ve provided support a few files to test but this isn’t an issue with the files. I’m awaiting a response. I’ll let you know if I come up with a fix. It seems to eventually work if you delete the incorrect upload and try again (although it can take several attempts!!) but yes very annoying


#7

I have had similar issues during the last few days.
I have uploaded several albums using Google Chrome in Incognito mode. All tracks are visible in the web interface after the uploads are completed and the browser window is refreshed.
However, some tracks are missing from several albums both in the VOX Player for Mac and in the iOS App. The tracks are not visible in artist view, album view or track view.
I can see and play the missing tracks if I do a search in the iOS player app. However, the tracks are not associated with an album, which seems to be the reason for them not appearing in artist view, album view or track view. Therefore, I’m not able to delete the tracks in VOX Player, since the tracks are not associated with an album.
I upload my music in FLAC format lever 5 using MediaHuman Converter, so the files are newly tagged and not messed up with any third party tagging software. I have used the same setup for months wit no problems.