Random tracks no longer load


#1

One of the albums in my account is experiencing an issue. Random tracks in this album no longer play; however, they played just fine approximately two weeks ago. I have not made any changes to this album in Vox cloud. The tracks refuse to play both in the iOS app and the desktop app.


#2

Hi,

Thanks for notification.

Can you please identify that track, so we can check it from our side? Did you try to relogin to VOX Cloud and repeat an attempt?


#3

The album in question is:

Artist: Beck
Album Title: Colors

The following tracks do play: 1, 3, 5, 7, 8

The following tracks do not play: 2, 4, 6, 9, 10

I understand why support always asks about trying to sign in and out of the application to see if it fixes the problem; however, I can’t tell you how much I despise that resolution. EVERY single time I have encountered an error on my phone, I’ve been asked to sign out and then sign back into the app. This means I have to go through the painful process of downloading each and every album to my mobile device all over again, which also has its share of issues that I have not shared with your company yet. I use this app every day, so I’ve become very familiar with all the quirks and problems with it.


#4

Come across another album in my collection that has played fine in the past, but suddenly experiences issues with random tracks not loading.

Artist: John Digweed
Album: “Bedrock 18 - Signals [Disc 1]”
Tracks that do not load: 1, 8, 11

Artist: John Digweed
Album: “Bedrock 18 - Signals [Disc 2]”
Tracks that do not load: 1, 8, 9

Any updates regarding this issue?

Also, I signed out of the desktop app and signed back in but the tracks still do not load.


#5

Hi,

Did you upload mentioned tracks recently? Did you manage an upload with a help of macOS device mentioned or using some other device (or the web tools)? Are trying to start playback now, but it doesn`t work?

Did you try to re-boot the VOX app and the Loop app on your macOS device and try to start playback?
Did you try to re-boot your macOS device and try to start playback?
Do you have the music files stored locally on your device?

The tracks refuse to play both in the iOS app and the desktop app.

If you have faced this kind of behavior on the iOS device, we suggest the following:

  • Removing those tracks or the whole album.
  • Clearing cache,
  • Checking storage,
  • Rebooting your iOS device.

VERY single time I have encountered an error on my phone, I’ve been asked to sign out and then sign back into the app. This means I have to go through the painful process of downloading each and every album to my mobile device all over again, which also has its share of issues that I have not shared with your company yet. I use this app every day, so I’ve become very familiar with all the quirks and problems with it.

If nothing of mentioned above has helped we suggest to re-login with VOX Account in VOX app or re-install the VOX app completely.

Your previous comments on this issue - are already saved in our backlog. We have been working to get some improvements developed, in order to make this behavior disappear in the future.