Cloud files suddenly not showing up

#1

Hello, all the files I’ve uploaded to Vox Cloud are suddenly no longer in my MacOS app. I’m on the newest version of the macOS Vox app, running Catalina v10.15.5.

When I open the app, this is what I see in Vox Cloud:

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When I log in to the web app I can still see my library:

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So it seems like the macOS app has failed to sync?

Please let me know if you have suggestions.

Matt

#2

I’m having a similar issue. Says I have no cloud files all of a sudden …like I have a brand new account. Also shows 0 files in the cloud on the website.

#3

Same here. Totally empty. Fast response needed!!!

#4

A restart of Mac solved the problem. Weird. Also: it would have been nice if VOX had given this reply. It’s called customer service.

#5

Thanks for reporting!

Our tech.team is working on fixing that behaviour.

If you face it again, please try to re-boot Loop app:

  • Start VOX app, go to Preferences…> Account and Sign Our from your current account associated with the VOX app, then close the VOX app.
  • Close the Loop app, if not closed automatically, check the menu-bar for a Loop app icon:

YQ4ByYOTU4aFajVivq5GcyY2o.png1015x43 9.51 KB
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  • Choose the “Quit” option in the drop-down menu.

  • Start VOX > Preferences (⌘+,) > Account > Sign In using your VOX Account to re-authorize the device.re-login to the VOX app using your personal VOX account. It should help to re-sycn the library!
Vox Cloud and Itunes not not accessable in Vox Player
#6

This keeps happening. Can’t close the loop app because is it showing the famous “beachball”. Need to re-start the Mac.