Artworks empty. STILL!


I have uploaded three albums. No album artwork in iOS app.
Logout/login - now I don’t have any artwork in all my albums :frowning:


Looks like the developers have changed algorithm of searching the album artwork. I am using VOX Loop more than 3 years and all the time they have said us - use ID3 tags and all will be fine. I have the big collection of music in the FLAC and MP3 format and every file in my collection have embedded cover. It was anought to display artwork on iOS one month ago, but now it was broken.

As I see now th algorithm is trying to search album artwork based on Atrist and Album tags. And completely ignore embedded covers. As a result a half of my music is without album artwork.

I think it must be better if:

  1. Algorithm will be use embedded artwork if it is
  2. Search artwork based on album tag if there is no embedded cover.


This is my second or third attempt to use your service for several years. And I have to state that for a long time you have practically nothing changed for the better, than I am extremely dejected. The same problems. Still, most of the album art is not displayed, still the process of downloading music to the cloud continues unpredictably, there are still numerous requests for reauthorization. I can not imagine how you can charge a sufficiently high subscription fee for such underdeveloped service. Having paid you money, it is very difficult to remain calm and enjoy listening to music, when you watching on terrible round target sign in the screen instead of the cover art of the album that was carefully embedded before upload.


Agreed feel the same way. Feel like I been ripped off. If the company had any decency they would at least refund some months of fees or give some free months while they are ironing out the kinks, but it seems to be an ongoing issue. Eventually someone is going to sue them.


Does it matter what type file the artwork is in? I have some that are in png and they show up.


I got some artwork back today not all of them though.


so it seems that if you add the artwork as a png it works. All the files I was having problems with were jpegs. Other people should give it a shot and see if that helps.


Unless it has to do with file size of the images, that could be an issue too.


Hey guys… As of this morning my artwork seems to be up and running. No issues on new uploads or stuff in my cloud. just saying… hope your stuff comes back soon too :slight_smile:


Yes, all working again fine for me now… this app is so good when it works! Fingers crossed it stays like this.


It works fine for me now. The app finally detects my folder.png (500x500) on my new added albums. Maybe I’ll try reuploading all of my library again.


My Vox for Mac and Mac OS now seems to be working at last, with album artwork back as normal. Really hoping that the company will provide users with some form of free add on subscription as a good will gesture, after all the problems experienced in recent weeks. I’m debating whether to continue beyond my current subscription at the moment to be honest, as much as I love what Vox is trying to do.


Hello everyone!

I am glad to share a good news, updates have been finally configured and installed, which should generally improve the stability and prevent major problems.

We really appreciate your patience and cooperation.

If some of you still have some unsolved issues or anything else to share or to be discussed, please contact us directly - and we will try to find some special solution for you.



Seems the artwork issue has returned. Anyone else having issues? For the last three days I get the same old familiar error about artwork not being uploaded. So much for the fix…


I get no artwork when I add a music file to Vox. Was going to go premium but not if i can’t get artwork. I used kid3 and tried everything on these forums but still no artwork. I’ve written Vox twice now and no reply. Not going to pay for premium if I can’t get artwork on my Mac desktop. Kinda bummed…


Yup, same issue has returned. No artwork on iOs app.


…aaand now it’s back! Maybe this will work for others - delete app from phone, reinstall on phone; sync with iTunes…artwork returned.


Please don’t throw things at me - but I have no problems with my artwork appearing. Here’s why.

I format my FLAC files using XLD on my MacBook Pro. If I do not have the “album’s” artwork already, I look up the given “album” in Wikipedia (if it is Rock and Roll, R&B, Alternative Rock, Art Rock, a Soundtrack recording, punk, jazz, etc), or I Google the album if it is Classical, or cannot be easily found in Wikipedia. The album cover can be found somewhere, and when I find it, I download it to my desktop, give it a name, and add it to the XLD breakdown of the given FLAC “album” by dragging and dropping it into XLD’s description page for each FLAC song in an “album.” Then, I right-click on the artwork, and choose Save to Selection. Once an “album’s” artwork is saved to one song of an “album,” it is saved to all of the “album’s” songs.

I then store all the artwork in a file as well as in a backup of all the music I upload to Vox.
It IS a lot of fuss and bother, but I have to see what I have, and some of what I have is old, or not mainstream, or it is Classical, etc. A Step by Step guide for configuration of XLD, and how to use it can be found at hydrogenaudio wikipedia. Another site for FLAC resources is I do not use XLD for conversion, but simply to format all my music that I upload to Vox.

I have a hundred hints regarding formatting flac files. For example, on “albums” with various artists, I place the artist’s name next to the song, and place the album name, or the primary band name or Classical composer in the artist and album fields to avoid the “Various Artists” category. It is a personal thing.

By figuring out how I want my music to appear and be organized, I have learned a lot about audio formats, the music I listen to, and I’ve found great sites that help me find more FLAC formatted music. Once I learned how to encode the art into the Flac file with XLD, I was never without cover art again. I also learned how to use another piece of free software to decode Hi-Res formats into Flac formats. For me, the time spent is worth having a music collection I can see, and therefore access and enjoy.

The best thing about doing the front-end work, is that Vox provides pictures for all the artists in my collection, and under each artist, is a picture of the “albums” I have included for that artist. There are great free guides and software for FLAC files, and I have yet to not be able to find a cover for all the “albums” in the nearly 400 GB of music I have uploaded. Since I began embedding a given “album’s” artwork in my Flac Files, my music in Vox has never been without cover art.

I hope this helps!


No album covers in iOS. Please fix it!! Is frustrating


Still without album covers since friday! Is frustrating!! Please fix it ASAP