I automagically extracted the artwork images of all 01-songs and now album view works like a charm! :-)
But… there is a small but:
In Artist view, no artwork is displayed. Is there also a trick or workaround to have VOX displaying artist artwork images?
Yes...It's a known bug of VOX and it's going to be fixed. Artwork appears if You open album at least once.
Thanks for your quick reply. Let’s hope you have time to fix it soon.
Is this issue related to the missing artist artwork images in the iPhone Client?:
I started uploading in autumn 2015 and stopped in summer because
synchronisation didn't work anymore. Now started again a few days
ago and uploads are running again but very many albums still don't
show the embedded artwork.
There really is not one file without artwork inside. I save the
cover-pictures with a tagging-app (Metadatics) manually before
importing the music into iTunes, which only keeps them in it's
database.
It would really be very nice if this annoying problem (bug?) could
be solved finally.
I even started using Loop in spring 2015 with another username and
had this problem from the very beginning. Now with 90000 tracks
online I need a solution.
Hello Rainer,
Thank You for using our app!
Plese click the LOOP icon on Your menubar -> Preferences and
take a screenshot.
Do this for all of Your Macs, where You have VOX/LOOP installed and
attach all screenshots here, please.
It seems like You have very old version of LOOP. We need to make
sure.
Looking forward to Your reply!
Can You also send us a sample album which is properly tagged,
and still not displaying artwork in LOOP. You can upload it here,
or use any other service: http://dropmefiles.com
Also, please attach a screenshot of this album in LOOP. We had
fixed this issue, so You should not be experiencing any problems
currently.
Hello Developers,
here comes the screenshot of the Loop Preferences...
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Am 23. Dezember 2016 um 16:43:56, Developers VOX (tender2+df24ebfb09@tenderapp.com) schrieb:
Hi again,
here is the Dropbox-Link with all the screenshots and files you asked me for. I hope this works for you:
https://www.dropbox.com/sh/tk4i65c2vryep69/AABG-kXhKefr6OeznqJFwx91...
I also noticed the following:
when trying to download the audiofiles from Loop to send them to
you, the downloads started within Vox but didn’t finish. They
were on my harddisk and I could load them with Metadatics to see if
the Artwork was shown and it was.
But I decided to send you the original files from my iTunes-folder
which were uploaded sometime last year...
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier und schicken Sie keine Briefpost.
Am 23. Dezember 2016 um 17:02:35, Developers VOX (tender2+df24ebfb09@tenderapp.com) schrieb:
+1 Same here. When I was uploading several albums to LOOP, I selected xxx.jpg, xxx.flac and xxx.cue at the same time. Then, dragged them to VOX player.
The result was, few albums have cover image, most of them don't have it.
Questions:
1. Should I rename the cover image to "cover.jpg"? Or it should be
"{albumName}.jpg"? Any naming conventions?
2. Looks like if I just drag the folder to VOX, it works most of
the time for cover images.
And again, we do need a management tool for VOX :)
Rainer,
RE: "when trying to download the audiofiles from Loop to send them
to you, the downloads started within Vox but didn’t finish.
They were on my harddisk and I could load them with Metadatics to
see if the Artwork was shown and it was. "
All albums without artwork can not be downloaded? That might be
the clue. If files can't be uploaded, they might be broken, or not
fully uploaded previously. Remove this album from LOOP, and upload
again via dropping to VOX app.
Let me know if the artwork is displayed correctly after
uploading.
Hello S1ngS1ng,
1. It's always better to upload files with embedded artworks, but
if You are uploading artwork separately, it should be placed in the
same folder as audio files, and should be uploaded via dragging and
dropping the whole folder to LOOP tab in VOX. Selecting audio files
and image in finder will NOT work. Also, while uploading via the
web browser, not embedded artworks will be ignored.
2. Image name should be one of following :
Artwork.jpg
Folder.jpg
Front.jpg
Cover.jpg
It is my hope this information helps! Have a great day!
Hi there,
that’s not right.
I just downloaded another album without artwork and it landed on
my harddisk within seconds completely. Checked it with Metadatics -
each file has embedded artwork.
I deleted the album I sent you and dropped the files to the VOX app
but they don’t show. I’m waiting now for the
scanning-process to end and see if it works during the normal sync.
This might last until tomorrow (German time).
There are more big problems to solve like the Loop-Plugin not working. Today it was totally hanging and using 100% CPU. I had to stop it and logged out a few times until I could start everything again. It is scanning my library since 6 HRS now and still doesn’t sync. There are hundreds of hours of work todo. When will my collection finally be online? Because I have these problems since days now.
But I’d like to solve the artwork and uncomplete albums problem first and then go to the next step. Because all these things are happening since the very beginning in Spring 2015 and I’m still paying for this uncomplete service you can see that I really want it to work. I already wrote this a few times in the past years. And I really mean it!
I’m an experienced user and a true musiclover with a very big high-quality music-collection - well-sorted complete CD-albums with manually checked correct metadata, no DRM and mostly ALAC-files (even many HiRes-files). Everything is hosted on a Synology-NAS in the Music-folder of iTunes, which automatically sorts by "album-artist/album-title/tracknumber tracktitle".
All these files should only be uploaded to your cloud and synced with the VOX-apps on my iOS-Devices and my Macbook.
This works with Amazon-Music, Apple-Music, Google Play Music and
MyMusicCloud without problems.
BUT I WANT YOU - because you don’t reduce the
quality….
So please help me!!! I’m waiting nearly 2 years now.
I’m sure you can find my eMails from the past. I had contact even with Ivan Ablamskyi (with my old eMail-adress I used for the first Loop-account in 2015. I had to start anew after uploading thousands of tracks and so had to change the eMail-adress for the new account)
If my collection is too big - please tell me and I'll give up at once.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier und schicken Sie keine Briefpost.
Am 26. Dezember 2016 um 13:26:46, Developers VOX (tender2+df24ebfb09@tenderapp.com) schrieb:
…..what I forgot:
I downloaded one of the tracks from within VOX/Loop and it was correctly tagged with “A Love Like Pi” as TrackArtist and AlbumArtist.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier und schicken Sie keine Briefpost.
Am 2. Januar 2017 um 14:44:23, Huppert Rainer (huppert@me.com) schrieb:
Hi again,
I wish you and the whole coppertino team a very happy new year 2017!
I found the next very strange thing which really mustn’t happen:
I just uploaded more albums via your webpage and there were 2
different albums by different artists merged.
The album by “A Love Like Pi” was one of those which I
deleted because they didn’t show the embedded artwork.
In “our" Dropbox-folder (https://www.dropbox.com/sh/tk4i65c2vryep69/AABG-kXhKefr6OeznqJFwx91...)
you can find both albums by the “Submotion Orchestra”
and “A Love Like Pi”. I added 5 Screenshots to this
mail.
It would be nice to get some feedback.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail
wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier
und schicken Sie keine Briefpost.
<="" titl="">
Am 1. Januar 2017 um 22:23:59, Huppert Rainer (huppert@me.com) schrieb:
Hi there,
here are some more details to investigate - are you still interested?
Because of the Loop-Plugin always stopping uploading after a few
albums now (WHY???) I started uploading some albums via your
homepage (https://loop.vox.rocks/account).
This works much better and reliable than the MacApp - too sad that
uploading thousands of tracks manually this way is too much
work.
But there are few albums which uploaded fast and were playable in
the VOX-app but have no Artwork. I deleted them and uploaded them
again - same effect. So I can say that most of the albums are fine
but there must be a special reason, why some are always uploaded
without the artwork showing afterwards in VOX.
I put the album by the GEMS into our shared Dropbox-Folder
(https://www.dropbox.com/sh/tk4i65c2vryep69/AABG-kXhKefr6OeznqJFwx91...)
as a typical example. The artwork is an embedded JPG with the same
typical data as most of my files (1500 x 1500), which are shown
without problems.
I could reproduce this phenomena with other albums too but
didn’t find any similarity until now. Another strange effect
is that these albums don’t show in the “recently
added”-section of VOX after uploading although they can be
found in the normal listing and all tracks can be played.
I hope I can help you with these informations to solve this longtime bug forever…
Waiting to hear from you.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
<="" titl="">
Am 26. Dezember 2016 um 23:13:46, Huppert Rainer (huppert@me.com) schrieb:
Hi there,
that’s not right.
I just downloaded another album without artwork and it landed on
my harddisk within seconds completely. Checked it with Metadatics -
each file has embedded artwork.
I deleted the album I sent you and dropped the files to the VOX app
but they don’t show. I’m waiting now for the
scanning-process to end and see if it works during the normal sync.
This might last until tomorrow (German time).
There are more big problems to solve like the Loop-Plugin not working. Today it was totally hanging and using 100% CPU. I had to stop it and logged out a few times until I could start everything again. It is scanning my library since 6 HRS now and still doesn’t sync. There are hundreds of hours of work todo. When will my collection finally be online? Because I have these problems since days now.
But I’d like to solve the artwork and uncomplete albums problem first and then go to the next step. Because all these things are happening since the very beginning in Spring 2015 and I’m still paying for this uncomplete service you can see that I really want it to work. I already wrote this a few times in the past years. And I really mean it!
I’m an experienced user and a true musiclover with a very big high-quality music-collection - well-sorted complete CD-albums with manually checked correct metadata, no DRM and mostly ALAC-files (even many HiRes-files). Everything is hosted on a Synology-NAS in the Music-folder of iTunes, which automatically sorts by "album-artist/album-title/tracknumber tracktitle".
All these files should only be uploaded to your cloud and synced with the VOX-apps on my iOS-Devices and my Macbook.
This works with Amazon-Music, Apple-Music, Google Play Music and
MyMusicCloud without problems.
BUT I WANT YOU - because you don’t reduce the
quality….
So please help me!!! I’m waiting nearly 2 years now.
I’m sure you can find my eMails from the past. I had contact even with Ivan Ablamskyi (with my old eMail-adress I used for the first Loop-account in 2015. I had to start anew after uploading thousands of tracks and so had to change the eMail-adress for the new account)
If my collection is too big - please tell me and I'll give up at once.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
<="" titl="">
Am 26. Dezember 2016 um 13:26:46, Developers VOX (tender2+df24ebfb09@tenderapp.com) schrieb:
Sorry - one more info:
I uploaded a Double Album with the exact same Cover-Image
embedded in all 34 files. The 1st CD is without the cover in VOX
and the 2nd shows it. I even deleted the 1st and changed the
artwork from .png to .jpg and uploaded it again but the Cover still
isn't shown.
Now I’m nearly sure that the Artwork-Problem has nothing to
do with the Artwork itself.
By the way: if it helps you I would give you access to my complete Loop-Collection, so that you can look and investigate everything you need. No more Dropbox-Workaround…..
Again - feedback is always welcome - also if you don’t want my messages anymore….
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Am 2. Januar 2017 um 14:47:59, Huppert Rainer (huppert@me.com) schrieb:
…..what I forgot:
I downloaded one of the tracks from within VOX/Loop and it was correctly tagged with “A Love Like Pi” as TrackArtist and AlbumArtist.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
<="" titl="">
Am 2. Januar 2017 um 14:44:23, Huppert Rainer (huppert@me.com) schrieb:
Hi again,
I wish you and the whole coppertino team a very happy new year 2017!
I found the next very strange thing which really mustn’t happen:
I just uploaded more albums via your webpage and there were 2
different albums by different artists merged.
The album by “A Love Like Pi” was one of those which I
deleted because they didn’t show the embedded artwork.
In “our" Dropbox-folder (https://www.dropbox.com/sh/tk4i65c2vryep69/AABG-kXhKefr6OeznqJFwx91...)
you can find both albums by the “Submotion Orchestra”
and “A Love Like Pi”. I added 5 Screenshots to this
mail.
It would be nice to get some feedback.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
<="" titl="">
Am 1. Januar 2017 um 22:23:59, Huppert Rainer (huppert@me.com) schrieb:
Hi there,
here are some more details to investigate - are you still interested?
Because of the Loop-Plugin always stopping uploading after a few
albums now (WHY???) I started uploading some albums via your
homepage (https://loop.vox.rocks/account).
This works much better and reliable than the MacApp - too sad that
uploading thousands of tracks manually this way is too much
work.
But there are few albums which uploaded fast and were playable in
the VOX-app but have no Artwork. I deleted them and uploaded them
again - same effect. So I can say that most of the albums are fine
but there must be a special reason, why some are always uploaded
without the artwork showing afterwards in VOX.
I put the album by the GEMS into our shared Dropbox-Folder
(https://www.dropbox.com/sh/tk4i65c2vryep69/AABG-kXhKefr6OeznqJFwx91...)
as a typical example. The artwork is an embedded JPG with the same
typical data as most of my files (1500 x 1500), which are shown
without problems.
I could reproduce this phenomena with other albums too but
didn’t find any similarity until now. Another strange effect
is that these albums don’t show in the “recently
added”-section of VOX after uploading although they can be
found in the normal listing and all tracks can be played.
I hope I can help you with these informations to solve this longtime bug forever…
Waiting to hear from you.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
<="" titl="">
Am 26. Dezember 2016 um 23:13:46, Huppert Rainer (huppert@me.com) schrieb:
Hi there,
that’s not right.
I just downloaded another album without artwork and it landed on
my harddisk within seconds completely. Checked it with Metadatics -
each file has embedded artwork.
I deleted the album I sent you and dropped the files to the VOX app
but they don’t show. I’m waiting now for the
scanning-process to end and see if it works during the normal sync.
This might last until tomorrow (German time).
There are more big problems to solve like the Loop-Plugin not working. Today it was totally hanging and using 100% CPU. I had to stop it and logged out a few times until I could start everything again. It is scanning my library since 6 HRS now and still doesn’t sync. There are hundreds of hours of work todo. When will my collection finally be online? Because I have these problems since days now.
But I’d like to solve the artwork and uncomplete albums problem first and then go to the next step. Because all these things are happening since the very beginning in Spring 2015 and I’m still paying for this uncomplete service you can see that I really want it to work. I already wrote this a few times in the past years. And I really mean it!
I’m an experienced user and a true musiclover with a very big high-quality music-collection - well-sorted complete CD-albums with manually checked correct metadata, no DRM and mostly ALAC-files (even many HiRes-files). Everything is hosted on a Synology-NAS in the Music-folder of iTunes, which automatically sorts by "album-artist/album-title/tracknumber tracktitle".
All these files should only be uploaded to your cloud and synced with the VOX-apps on my iOS-Devices and my Macbook.
This works with Amazon-Music, Apple-Music, Google Play Music and
MyMusicCloud without problems.
BUT I WANT YOU - because you don’t reduce the
quality….
So please help me!!! I’m waiting nearly 2 years now.
I’m sure you can find my eMails from the past. I had contact even with Ivan Ablamskyi (with my old eMail-adress I used for the first Loop-account in 2015. I had to start anew after uploading thousands of tracks and so had to change the eMail-adress for the new account)
If my collection is too big - please tell me and I'll give up at once.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
<="" titl="">
Am 26. Dezember 2016 um 13:26:46, Developers VOX (tender2+df24ebfb09@tenderapp.com) schrieb:
Next issue….
Greatest Hits of "Ace Of Base” merged with Greatest Hits of “a-ha” - all found as a-ha’s Greatest hits.
This is a big terrible bug - please solve this problem very soon because I have to stop all uploads now and again can’t use the service as a paying customer. How should I find out how many of these errors already happened within tens of thousands of files?
Please tell me help is on the way!
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier und schicken Sie keine Briefpost.
Am 2. Januar 2017 um 15:17:15, Huppert Rainer (huppert@me.com) schrieb:
Sorry - one more info:
I uploaded a Double Album with the exact same Cover-Image
embedded in all 34 files. The 1st CD is without the cover in VOX
and the 2nd shows it. I even deleted the 1st and changed the
artwork from .png to .jpg and uploaded it again but the Cover still
isn't shown.
Now I’m nearly sure that the Artwork-Problem has nothing to
do with the Artwork itself.
By the way: if it helps you I would give you access to my complete Loop-Collection, so that you can look and investigate everything you need. No more Dropbox-Workaround…..
Again - feedback is always welcome - also if you don’t want my messages anymore….
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail
wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier
und schicken Sie keine Briefpost.
<="" titl="">
Am 2. Januar 2017 um 14:47:59, Huppert Rainer (huppert@me.com) schrieb:
…..what I forgot:
I downloaded one of the tracks from within VOX/Loop and it was correctly tagged with “A Love Like Pi” as TrackArtist and AlbumArtist.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail
wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier
und schicken Sie keine Briefpost.
<="" titl="">
Am 2. Januar 2017 um 14:44:23, Huppert Rainer (huppert@me.com) schrieb:
Hi again,
I wish you and the whole coppertino team a very happy new year 2017!
I found the next very strange thing which really mustn’t happen:
I just uploaded more albums via your webpage and there were 2
different albums by different artists merged.
The album by “A Love Like Pi” was one of those which I
deleted because they didn’t show the embedded artwork.
In “our" Dropbox-folder (https://www.dropbox.com/sh/tk4i65c2vryep69/AABG-kXhKefr6OeznqJFwx91...)
you can find both albums by the “Submotion Orchestra”
and “A Love Like Pi”. I added 5 Screenshots to this
mail.
It would be nice to get some feedback.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail
wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier
und schicken Sie keine Briefpost.
<="" titl="">
Am 1. Januar 2017 um 22:23:59, Huppert Rainer (huppert@me.com) schrieb:
Hi there,
here are some more details to investigate - are you still interested?
Because of the Loop-Plugin always stopping uploading after a few
albums now (WHY???) I started uploading some albums via your
homepage (https://loop.vox.rocks/account).
This works much better and reliable than the MacApp - too sad that
uploading thousands of tracks manually this way is too much
work.
But there are few albums which uploaded fast and were playable in
the VOX-app but have no Artwork. I deleted them and uploaded them
again - same effect. So I can say that most of the albums are fine
but there must be a special reason, why some are always uploaded
without the artwork showing afterwards in VOX.
I put the album by the GEMS into our shared Dropbox-Folder
(https://www.dropbox.com/sh/tk4i65c2vryep69/AABG-kXhKefr6OeznqJFwx91...)
as a typical example. The artwork is an embedded JPG with the same
typical data as most of my files (1500 x 1500), which are shown
without problems.
I could reproduce this phenomena with other albums too but
didn’t find any similarity until now. Another strange effect
is that these albums don’t show in the “recently
added”-section of VOX after uploading although they can be
found in the normal listing and all tracks can be played.
I hope I can help you with these informations to solve this longtime bug forever…
Waiting to hear from you.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail
wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier
und schicken Sie keine Briefpost.
<="" titl="">
Am 26. Dezember 2016 um 23:13:46, Huppert Rainer (huppert@me.com) schrieb:
Hi there,
that’s not right.
I just downloaded another album without artwork and it landed on
my harddisk within seconds completely. Checked it with Metadatics -
each file has embedded artwork.
I deleted the album I sent you and dropped the files to the VOX app
but they don’t show. I’m waiting now for the
scanning-process to end and see if it works during the normal sync.
This might last until tomorrow (German time).
There are more big problems to solve like the Loop-Plugin not working. Today it was totally hanging and using 100% CPU. I had to stop it and logged out a few times until I could start everything again. It is scanning my library since 6 HRS now and still doesn’t sync. There are hundreds of hours of work todo. When will my collection finally be online? Because I have these problems since days now.
But I’d like to solve the artwork and uncomplete albums problem first and then go to the next step. Because all these things are happening since the very beginning in Spring 2015 and I’m still paying for this uncomplete service you can see that I really want it to work. I already wrote this a few times in the past years. And I really mean it!
I’m an experienced user and a true musiclover with a very big high-quality music-collection - well-sorted complete CD-albums with manually checked correct metadata, no DRM and mostly ALAC-files (even many HiRes-files). Everything is hosted on a Synology-NAS in the Music-folder of iTunes, which automatically sorts by "album-artist/album-title/tracknumber tracktitle".
All these files should only be uploaded to your cloud and synced with the VOX-apps on my iOS-Devices and my Macbook.
This works with Amazon-Music, Apple-Music, Google Play Music and
MyMusicCloud without problems.
BUT I WANT YOU - because you don’t reduce the
quality….
So please help me!!! I’m waiting nearly 2 years now.
I’m sure you can find my eMails from the past. I had contact even with Ivan Ablamskyi (with my old eMail-adress I used for the first Loop-account in 2015. I had to start anew after uploading thousands of tracks and so had to change the eMail-adress for the new account)
If my collection is too big - please tell me and I'll give up at once.
Mit freundlichen Grüssen / with kind regards
Rainer Huppert
Multimedia Specialist
Der Umwelt zuliebe: Bitte prüfen Sie, ob diese Mail
wirklich ausgedruckt werden muss! Bitte vermeiden Sie Papier
und schicken Sie keine Briefpost.
<="" titl="">
Am 26. Dezember 2016 um 13:26:46, Developers VOX (tender2+df24ebfb09@tenderapp.com) schrieb:
two days later.... ;-)
on Dec 23, 2016 you aked me for a screenshot of the LoopApp
because you thought I use a very old version.
I have v0.14 which seems to be very old. I didn't hear from you til
now, so how can I get the actual version? My VOX-App is always up
to date.
Rainer
Hello Rainer,
Too much information...
Please specify which LOOP account are You referring to. In order to
helo You, let's just talk only about Your latest account: huppert@koeln.de
And take one problem at a time.
Please copy one issue concerning this account from above. It hurts
to hear, that You had such a burdening time with our product. We'll
try to do our best ti give You answers on all questions, but it's
impossible to answer them all at a time. We apologize for the
inconvenience. Looking forward to Your reply!
Hi there,
I only have 1 Account huppert@koeln.de
The other one ended in 2015 because of too my problems and I
startet again completely new.
All Mails since December and before Jan 02.2017 are about the artwork-problem and delivering you facts and informations with the according files in the Dropbox-Folder I shared with you. So it is all about this 1 problem.
I'll keep the others back until the Artwork-Bug is solved. Is that ok?
