After OSX update I can't pause anymore through the OSX taskbar

[jeroenwille]

I recently updated to macOS Mojave version 10.14.5. I use a 27-inch iMac (late 2013) with SSD-drive. After upgrading my system I am not able anymore to use to play/pause button of Vox in my apple taskbar. When I try to do this, vox is not reacting and i have to close the app and restart. When I pause/restart through the Vox-app itself it works. I hope this problem can be solved.

[VOX_Support_Team]

Hi,

Thanks for reporting!

You may try to switch to a single menu bar control option, how it’s done: VOX > Preferences > General > Menu Bar > Use single menu bar control!

We will be glad to collect logs and pass it to the developers, so they could proceed with a fix!

How to do that:

1. Quit VOX by cmd+Q (if launched)
2. Open Console
   (find it through Terminal: open Terminal by control+Space > put “Console” > open Console)
3. Click on Console Log (sidebar)
4. Hit “Clear Display” at Console bar
5. Launch VOX
6. Try to reproduce that crash/issue
7. Wait for ~1 min. to accumulate logs
8. Copy everything in Console (Command+A)
9. Save in text editor and send us saved file

You can find more details here:

How to: Collect system logs on macOS Sierra and later

With the macOS Sierra, Apple has introduced a new way of creating and storing logs, which is called “unified logging”. This implies that a lot of logs are not stored anymore in the file “System.log” as they used to be, but they are stored in a database. The “system.log” file still exists, but there is just much less info in it. So if the support team asks for the system logs, below is the procedure. Using Terminal: Collect Logs with Terminal Start the application “Terminal” (found in the fold…

Thanks for your help!