You system says my subscription has expired. Apple says it hasn't



Technically, you owe me for loss of service that I’ve paid Apple for. Perhaps I should move to a direct subscription so that you can give me some time for free to compensate for the loss of access to my music?


When I tried to fix this on iOS, I ended up with two subscriptions.

I have asked Apple to refund the October 4th one.

Your support sucks!


I had a similar issue, which I resolved as follows:

In Vox, go to ‘Settings’, then scroll down to the last option ‘Restore In-App Purchases’ & select it. That fixed it for me :slight_smile:


As an alternative, we suggest using our website ( for checkout. In this case, all processes are held on our side and we can assist you directly, without getting Apple involved.

If you need our further assistance, please reach us at any time via