VOX gone bonkers

#1

Series of problems manifested themselves last night:

  1. App says “uploading music” - been doing that non-stop since late last evening (so that’s about 20 hours straight now)

  2. If I DO try to upload songs the app will not let me

  3. Preferences say “library unavailable” “0 bytes” yet I’m actually playing a song from my library (cloud, not off stored on computer) as I type this

  4. OMIT

  5. I’ve logged out and signed back in

  6. I’ve rebooted my computer (MacBook Pro, 2017 15")

  7. I’ve deleted and reinstalled

  8. When I open the VOX icon in my Apple Menu it says “synching with server” and when I select “cancel uploading” it asks me “Do you really want to cancel uploading 0 files?” If I hit cancel uploading it continues to upload an imaginary file (?)

Any ideas as to what’s happening?

EDIT to say I tried to navigate to the support page of web site but it won’t load for me right now. Sigh…

#2

Hi,

Thanks for getting in touch here!

We will check what has gone wrong and come back with an update.

Did you try to reach our support desk from here: https://vox.rocks/support?

#3

I’m having this same difficulty in 2023. I’ve tried re-installing the app (MacOS version) even. It still hangs trying to to upload zero files! When I cancel upload, the “Uploading your music…” message does disappear… but only for a few seconds. :frowning:

#4

Me too, same issue. Cannot upload new files, get exactly the same problem. Also cannot play music without endless buffering and stalling. Wrote to support a few days ago and then again today, heard nothing, no reply.