Vox Cloud not playing songs on Mac - does work on iphone (ios)

#1

Today I noticed that my cloud is not playing any songs on my VOX player on my Macbook Air. Those same songs work perfectly fine on my iphone though. I noticed when i go to play the songs that it just cycles through the entire list and several of them i see say no tracks. See attached screenshots

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Screen Shot 2020-05-29 at 8.00.27 AM.png1296x636 206 KB
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Screen Shot 2020-05-29 at 8.00.45 AM.png1352x668 271 KB
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Screen Shot 2020-05-29 at 8.00.10 AM.png887x696 233 KB

#2

Hi,

Thanks for reaching out!

If the problem is only associated with the VOX Music player for macOS, I would suggest doing the following:

  • Start VOX app, go to Preferences…> Account and Sign Our from your current account associated with the VOX app, then close VOX app.
  • Close the Loop app, if not closed automatically, check the menu-bar for a Loop app icon:

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Choose “Quit” option in the drop-down menu.

  • Open your internet browser, go to this page: https://my.vox.rocks/account and Sign Out from your VOX Account too!
  • Start VOX > Preferences (⌘+,) > Account > Sign In to authorize the device.
#3

I’m having the exact same issue as you. Did you fix it ?

#4

That worked perfectly Thanks