Uploads stalled

#1

I have a largish library (about 60,000 songs). I started uploading them when I joined Vox a couple of weeks ago, but it has stalled at about 37,000 - no changes for the last 2-3 days. Any suggestions as to how to get the process restarted? This has happened several times before, but previously it resolved after I restarted my Mac, but no luck with that this time. Thanks for your help.

#2

Thanks for your post!

What VOX app do you use for uploading purposes? VOX Music Player or VOX Uploader?
How exactly do you initiate an upload process?
Did you Drag&Drop your music files to VOX app or set a Watch folder?
How many files did you try to upload in one go?

Have you already tried to re-boot the VOX app and Loop app? (Vox Cloud icon in the menu bar)

YQ4ByYOTU4aFajVivq5GcyY2o.png1015x43 9.51 KB
​

Choose “Quit” option in the drop-down menu.

If it doesn’t help, please try to re-login to VOX app with your personal VOX Account.

VOX > Preferences (⌘+,) > Account > Sign Out and Sign In again.

#3

Thanks for the prompt reply. See my answers below:

What VOX app do you use for uploading purposes? VOX Music Player or VOX Uploader?
Vox Uploader.

How exactly do you initiate an upload process?
I dragged the root folders containing my music to the Vox Uploader window.

Did you Drag&Drop your music files to VOX app or set a Watch folder?
See above.

How many files did you try to upload in one go?
As above, I dragged the folders containing all of music (again, about 60,000 files) in one go.

Have you already tried to re-boot the VOX app and Loop app? (Vox Cloud icon in the menu bar)
Yes.

If it doesn’t help, please try to re-login to VOX app with your personal VOX Account.
VOX > Preferences (⌘+,) > Account > Sign Out and Sign In again.
Tried that without success.

Any suggestions? Thanks.

Greg

#4

Just circling back to this. I would appreciate a reply from the tech support team. Thanks.

#5

Thanks for your reply!

Please share some more details to indicate the conditions:

VOX Uploader version + OS version?
What e-mail is associated with our VOX account?
Did you try to re-boot or re-logging to VOX Uploader?

Additionally, we would really appreciate if you could share a log file with our support.desk: https://vox.rocks/support

You can get the log file, by using “Go to folder…” option in Finder and this path: ~/.voxuploader/logs

Find and send us an “app.log” file + the approx. time when you’ve experienced this misbehavior.

#6

VOX Uploader version + OS version?
Mac OS 10.4.6. The Uploader version number does not appear in the Get Info window, but I downloaded and installed it on January 8.

What e-mail is associated with our VOX account?
audiofan@comcast.net

Did you try to re-boot or re-logging to VOX Uploader?
Yes.

Additionally, we would really appreciate if you could share a log file with our support.desk:
Find and send us an “app.log” file + the approx. time when you’ve experienced this misbehavior.
I don’t know how to send you the “app.log” file - I will be happy to do so when I receive instructions. I don’t know when it first became a problem - I know that the number of files uploaded has not changed since at least January 23.

Thanks.

#7

Again, circling back to this. Any help would be greatly appreciated. Thanks!

#8

Thanks for your post!

Try to use “Go to Folder…” option in Finder and paste this path: ~/.voxuploader/logs into the path input window, it should get you directly to the log file.

After you get an “app.log” file, please try to re-login to VOX Uploader, this will clear your previous session and you will be able to re-start the upload process.

If you need some additional guidance, don`t hesitate to contact tech. support desk directly https://vox.rocks/support