Tracks disappeared from cloud by themselves?

#1

Hi, I am now v ery concerned. I trusted your service but now I see several albums I just uploaded yesterday disappeared from my cloud on their own today. What could have caused that?

I use the latest Big Sur beta, the latest app client, and I upload files via the main app as the uploader is a piece of garbage to me and causes duplicates XD if I use both, and sometimes I would love to switch between the apps u know.

anyway. I uploaded several Jojo opening theme and Kaguya sama character song albums in flac. they simply vanished.

if I cannot trust the cloud, I am screwed cuz I cant just keep almost 2 tb of data locally. so once the files gone - and I probably dont even realize it - I just lose track of what’s there. dont screw me over guys.

ps I can now download from my cloud no problem, so the latest reported issue was resolved. thanks.

pps now the missing files reappeared as … one unnamed album. after I added some new albums. wow XDDDD but only my jojos., no sight of Kaguya sama songs.

#2

image
8B59B6E7-64AD-460C-B9A2-4252D11E54C8.jpg2048x1536 339 KB

These tracks just disappeared I mean, still see them on pad but oretty sure they will erased here as well.

#3

I have no help to offer, sorry. I don’t use Big Sur Beta. But I can only recommend that you buy yourself a external HDD to store your music. Trust me, I know what I am talking about. I own two HDDs…

#4

But the problem is clearly with your cloud. Not with the beta. I dare say me having the beta is an excuse for u guys to ignore cuz me having the beta has Nothing to do with the issue at hand cuz the files disappeared from Your servers, nit my Mac. And if I had to keep hdds it KINDA eliminates for me any reason for Paying for Your cloud lmao. So next time you say something l his Think beforehand cuz that was pretty stupid.

#5

It is not MY cloud. And they are not MY servers. I have nothing to do with the VOX-team. I just wanted to help you. My music was gone once, without VOX. I hope that won’t happen to you. Not my comment was stupid, but your reaction. Very sad…

#6

Ah my bad ^^ I was sure only staff responds here, my second post and I had a staff member respond before. Thanks. I have Degoo cloud with 10 tb of space for 99 years and uploading there rn.

I v been with Vox for four years and stuff like tracks disappearing never happened to me before.

Ps Dont be childish :slight_smile: take care. Not sad at all.

#7

No problem :wink: VOX has so much potential. But so much broken promises… Hope they come out with revox soon.

#8

Thanks for your post!

We would need to collect some additional information about missing tracks.

Please reach our tech. support desk https://vox.rocks/support to have it sorted!

#9

I am having exactly the same problem. Nearly 100 artists music has suddenly vanished from my cloud. No answer on any of these boards.

#10

Now sorted. Learned my lesson, backing everything up now.