I had to manually renew my Vox Premium subscription because of an account number being changed. Even though I’ve renewed my subscription, I’m still being asked continually to renew whenever I try to do something through Vox. While trying to upload music, I keep getting forced onto a page that shows me the monthly and yearly subscription offers and even acknowledges my current subscription (text underneath the monthly option says that I’m “currently subscribed” to this plan). No matter what I do or how many times I confirm my monthly subscription, I’m unable to upload files.
I can understand random bugs and glitches, but for a site that seems popular and is based on high end web tech, this is pretty disappointing. I rely on Vox a lot. As I type this right now, I’m in a room with our company CEO, several trustees, and a dozen potential investors. Our entire operation is based on processing high-end audio and Vox ends up playing a big part of what we do. The result of this situation is going to end up with the blame being placed on me and understandably so.
I’m not sure what else to say, but I hope that Vox support can at least help resolve this subscription issue.