No sound when playing to external Sonos speaker

#1

Playing music from Vox (v3.3.17 Build 3398.2) on MacOS to my Sonos One speaker is failing. I can see my Sonos speaker in the Vox UI when browsing outputs but when I select the speaker no sound ever comes out. It works from other apps on my Mac as well as from Vox on my iPhone. But from Vox on my Mac (Catalina 10.15.3) it simply doesn’t have any output.

I have tried pressing play/pause on my speaker, as well as in the Vox app. I have restarted both my machine and the Sonos One speaker.

I see the following errors in my Console.app :

> error 2020-03-.88461831 11:26:17-0500 VOX nw_socket_handle_socket_event <private> Socket SO_ERROR [61: Connection refused]
> error 11:26:17.884740-0500 VOX nw_protocol_boringssl_handshake_negotiate_proceed(726) [0x7fe25ec33590] handshake failed at state 0
> error 11:26:17.885396-0500 VOX Connection 413: received failure notification
> error 11:26:17.885425-0500 VOX Connection 413: failed to connect 1:61, reason -1
> error 11:26:17.885442-0500 VOX Connection 413: encountered error(1:61)
> error 11:26:17.886275-0500 VOX Task <725DF61A-9D9E-4110-BD86-1A61AB655D55>.<0> HTTP load failed, 0/0 bytes (error code: -1004 [1:61])
> error 11:26:17.886326-0500 VOX NSURLConnection finished with error - code -1004
> error 11:26:17.892477-0500 VOX nw_socket_handle_socket_event <private> Socket SO_ERROR [61: Connection refused]
> error 11:26:17.892611-0500 VOX nw_protocol_boringssl_handshake_negotiate_proceed(726) [0x7fe25ec33590] handshake failed at state 0
> error 11:26:17.893562-0500 VOX Connection 414: received failure notification
> error 11:26:17.893646-0500 VOX Connection 414: failed to connect 1:61, reason -1
> error 11:26:17.893789-0500 VOX Connection 414: encountered error(1:61)
> error 11:26:17.895761-0500 VOX Task <FB55DC20-9C86-422D-B7DE-F376A1CB425E>.<0> HTTP load failed, 0/0 bytes (error code: -1004 [1:61])
> error 11:26:17.895823-0500 VOX NSURLConnection finished with error - code -1004
> error 11:26:17.900445-0500 VOX nw_socket_handle_socket_event <private> Socket SO_ERROR [61: Connection refused]
> error 11:26:17.900551-0500 VOX nw_protocol_boringssl_handshake_negotiate_proceed(726) [0x7fe262256c30] handshake failed at state 0
> error 11:26:17.901263-0500 VOX Connection 415: received failure notification
> error 11:26:17.901288-0500 VOX Connection 415: failed to connect 1:61, reason -1
> error 11:26:17.901302-0500 VOX Connection 415: encountered error(1:61)
> error 11:26:17.902029-0500 VOX Task <AE30F8FE-D378-4A1F-95A2-B499BC99A5BB>.<0> HTTP load failed, 0/0 bytes (error code: -1004 [1:61])
> error 11:26:17.902071-0500 VOX NSURLConnection finished with error - code -1004

Another piece of debugging info to share:

When I select the external Sonos One speaker as my default output on my Mac using System Preferences > Sound, then in Vox on my Mac, I select the “Same as System” output, it plays successfully through my speaker. When I try to switch back to the speaker itself (which is named “Office”) it again does not work.

Any help is appreciated!

cheers,
kp

#2

I’ve been chatting with support about this issue as well with no luck. Wondering if anyone else has experienced the same issue and/or has solved it?

Sonos speaker shows up in Vox but when selecting it, no output is played on the speaker.

Things I have tried:

  • restarted machine
  • restarted Sonos
  • rebooted network
  • complete clean reinstall of Vox
  • reset Sonos speaker completely
  • stream music from Sonos MacOS app to speaker (works)
  • select speaker as default output from MacOS System prefs (works)
  • stream music from Vox ios app (works)

Seems like no matter what I do, this issue persists from Vox on MacOS. I can select my other Sonos speaker and it works fine.

Vox (v3.3.17 Build 3398.2)
MacOS Catalina 10.15.3

Sonos One Version 11.0 (build 55174250)
Hardware Version 1.21.1.8-1
Series ID: A100

Any suggestions appreciated. This is driving me nuts :confused:

#3

Thanks for your post!

We are already aware about this problem, our dev. team is already on it!

#4

The Sonos playback has never really worked properly. Playback stops once then screen locks or you navigate away from the VOX app. Very strange.