Loop Library no longer updating despite files uploading all day

Anonymous 2017-03-16 10:18:38 UTC #1

My track count and library size is no longer increasing in size, despite my Vox app uploading all day long. My Loop library on my iphone is also no longer updating, no new albums are appearing. Any help would be much appreciated. If this can't be fixed I'll sadly have to unsubscribe. I love the concept in theory but the product isn't functional for me at the moment.

VOX_Support_Team 2017-03-16 15:15:16 UTC #2

Hello Josh,

Thank you for using our app.

RE: "despite my Vox app uploading all day long. "

Please specify how you determine that it's uploading? Can you see any progress? Could you take a screencast video for us?

Also pease specify are you uploading from a local drive, or some kind of external/network drive?

Thank you!

Anonymous 2017-03-17 18:23:14 UTC #3

I am having a similar issue and have been uploading from my iTunes library (which in turn is pulling from an external hard drive)

Anonymous 2017-03-17 21:26:30 UTC #4

Hi Chris

I fixed it by signing out of Loop in the app. Closing it and signing in again. Might be worth a shot?

Cheers

Josh

Sent from my iPhone

Anonymous 2017-03-18 18:05:57 UTC #5

Thanks! I'll try that

Sent from my iPhone

On Mar 17, 2017, at 4:26 PM, Josh McGuffie > wrote:

VOX_Support_Team 2017-03-21 15:20:19 UTC #6

SOLVED