Just updated to MacOS Ventura (13.6.1) and cannot login to VOX (3560.3)

#1

Topic says it all. Please help!

#4

Thanks for your post.

If the problem is still here, here’s a step-by-step guide to help you troubleshoot this problem:

  • Start the VOX app, go to Preferences…> Account and Sign Our from your current account associated with the VOX app, then close the VOX app.
  • Close the Loop app, if not closed automatically, check the menu bar for a Loop app icon:

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Choose “Quit” option in the drop-down menu.

  • Start VOX > Preferences (⌘+,) > Account > Sign In using your VOX Account to re-authorize the device.

Check Internet Connection : Ensure that your Mac is connected to the internet properly. Try opening a web browser and loading a webpage to confirm your internet connection is working.

If nothing mentioned above has helped, please try to execute the following commands:

Close the VOX app, open the Terminal, and paste the following commands:

launchctl remove com.coppertino.VOXCloud

Press enter.

/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user

Press enter. - this one takes time to be executed, please take a while.

rm -rf ~/Library/Containers/com.coppertino.VOXCloud/

Press enter.

killall -SIGTERM cfprefsd

Press enter

Start VOX, go to VOX> Preferences> Account, and Re-login with your personal VOX account.

And don`t hesitate to contact our tech support directly:https://vox.rocks/support, they will help you to get it resolved!