Hi. My iCloud Library works perfectly on my Mac computer, but I am unable to load anything on my iPhone. The loading process is still running after many hours. My Phone was already reloaded a few times.
VOX servers are under maintenance right now, that might be the reason for what you are experiencing.
However, I would like to ask you to share some screenshots to see what happens when you are trying to load your music.
We also bring our apologies for the temporary inconvenience caused.