I paid for Vox Premium but it is not recognized


#1

I purchased subscription to Premium through App Store on my iPhone. App Store shows I am subscribed to VOX Premium, but my VOX player keeps telling me Upgrade to Premium.

I logged out and logged in but nothing changed. I also tried VOX Clould on PC (Win10) through Chrome, but again I was not recognized as a Premium subscriber.

Does it take some time for you to register me or something?


#2

Hi,

Thanks for your post.

Please try to restore the purchase using VOX app to get it validated.

How it’s done:

Open VOX app > Go to Settings > Scroll to the bottom of the list and press “Restore In-App Purchases”.

Please tell me how it goes?


#3

I pressed it and nothing happened.

One note–I did not purchase subscription from the App–I did from the link you sent me with a promotion email to offer some discount.

Now I see it is activated. Not sure what I did worked or it just took a few hours.