I paid for Vox Premium but it is not recognized

#1

I purchased subscription to Premium through App Store on my iPhone. App Store shows I am subscribed to VOX Premium, but my VOX player keeps telling me Upgrade to Premium.

I logged out and logged in but nothing changed. I also tried VOX Clould on PC (Win10) through Chrome, but again I was not recognized as a Premium subscriber.

Does it take some time for you to register me or something?

#2

Hi,

Thanks for your post.

Please try to restore the purchase using VOX app to get it validated.

How it’s done:

Open VOX app > Go to Settings > Scroll to the bottom of the list and press “Restore In-App Purchases”.

Please tell me how it goes?

#3

I pressed it and nothing happened.

One note–I did not purchase subscription from the App–I did from the link you sent me with a promotion email to offer some discount.

Now I see it is activated. Not sure what I did worked or it just took a few hours.

#4

I see no “Restore In-App Purchases” option in my App > Settings > Account view, or anywhere else. I am signed in on my phone, I have signed in on my MacBook Pro, but the Mac Vox App shows me only the Free version. So far, although I can see the great potential of the program, it is deeply frustrating to [attempt to] use. I’ve turned off my VPN (which is far from ideal) and attempted all the cut-and-paste of Terminal commands – some of which appeared to destroy my Mac’s Settings view until I rebooted the computer.

#5

I do see “Restore Purchases” on the account screen, but clicking that merely takes me into limbo. Nothing happens, save a rotating reminder of the passage of time.

#6

Thanks for reporting this here! Since purchases are involved, our support team will reach out to you directly via email to ask for some more details. Have a great day!