How to cancel my free trial before I am charged with a subscription?


#1

I signed up for Loop not realizing that it was a free trial with a paid subscription following it, how do I cancel my trial so I do not get charged? I can't find any options in the iPhone app, Vox Mac app or online. Please help.


#2

Hi Steven,

If you've not entered your credit card details - then you won't be charged.

Could you tell us what exactly is not convenient for you in using Loop? Thanks!


#3

Okay cool I just wanted to make sure it didn't automatically go through my
Apple ID which does have my credit card on it. And there's nothing that
made it less convenient I just can't currently justify paying a monthly fee
for mobile audiophile music when I could just wait until I'm home.
Typically when I'm out I don't need to listen to FLAC, MP3 can hold me over.


#4

Gotcha, well - if any questions arise, please feel free to write us back anytime.

Have a good one!


#5

How do I cancel my LOOP Subscription after I have entered my Credit Card information?
I can't find on your web site how to cancel my Subscription I wish not to use LOOP


#6

Hey chuck,
Go to account page: https://loop.vox.rocks -> Click change plan -> "Cancel your subscription"