File upload failures


#1

Hi there. I see some other people have had this same problem, but I don’t see a clear explanation or path to solving it. Every now and then a file upload will fail for me—often just one song out of a whole track of songs that were all encoded at the same time, in the same process, and everything uploads correctly except one. I can try to repeat the upload but it’ll still fail; I change the file name or modify the tag somehow and it’ll still fail.

The Vox Universal player displays which file failed to upload, which is a big improvement on the legacy player, which doesn’t, but even so, I don’t see any kind of error message explaining what’s wrong with the file, so I don’t know how to fix it. Any ideas? Thanks!

Update: I did actually find a log file, and what I see is:

time="2024-04-15T23:39:30.484853" level=error msg="could not upload file: /Users/myusername/Music/Music/Media.localized/Music/Compilations/Lo-Fi Music To Listen To/18 Shopping Decisions.mp3" error="upload request error: 401 Unauthorized: "

What does a 401 Unauthorized error mean with regard to Vox? I’m logged in, and I’ve tried uploading via both players and the web interface, and something about this track still produces errors.


#2

Hello there!

Thanks for sending over the logs.

It seems like the error message indicates that your Access Token has expired, resulting in a “401 Unauthorized” status.

To resolve this, please log out and back into VOX Universal using your personal VOX Account.

Let us know how it goes!


#3

Hey, thanks for the response! This didn’t work, unfortunately. Same song errors out every time. Here’s what the log is saying:

time="2024-05-01T15:10:31.466110" level=error msg="command error" cmd=player.pause error="the track did not playing"
time="2024-05-01T15:11:15.059426" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58832->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:20.284780" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58837->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:25.512329" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58843->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:30.734086" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58846->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:35.957361" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58847->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:40.960277" level=error msg="could not upload file: /Users/<myusername>/Music/Music/Media.localized/Music/Compilations/Lo-Fi Music To Listen To/18 Shopping Decisions.mp3" error="could not upload track meta: client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58847->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:13:26.912663" level=error msg="command error" cmd=player.pause error="the track did not playing"
time="2024-05-01T15:14:12.750496" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58880->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:17.969643" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58881->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:23.196044" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58882->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:28.420392" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58883->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:33.741302" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58884->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:38.744350" level=error msg="could not upload file: /Users/<myusername>/Music/Music/Media.localized/Music/Compilations/Lo-Fi Music To Listen To/18 Shopping Decisions.mp3" error="could not upload track meta: client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58884->138.201.130.99:80: read: connection reset by peer"

Anything helpful there?