File upload failures


#1

Hi there. I see some other people have had this same problem, but I don’t see a clear explanation or path to solving it. Every now and then a file upload will fail for me—often just one song out of a whole track of songs that were all encoded at the same time, in the same process, and everything uploads correctly except one. I can try to repeat the upload but it’ll still fail; I change the file name or modify the tag somehow and it’ll still fail.

The Vox Universal player displays which file failed to upload, which is a big improvement on the legacy player, which doesn’t, but even so, I don’t see any kind of error message explaining what’s wrong with the file, so I don’t know how to fix it. Any ideas? Thanks!

Update: I did actually find a log file, and what I see is:

time="2024-04-15T23:39:30.484853" level=error msg="could not upload file: /Users/myusername/Music/Music/Media.localized/Music/Compilations/Lo-Fi Music To Listen To/18 Shopping Decisions.mp3" error="upload request error: 401 Unauthorized: "

What does a 401 Unauthorized error mean with regard to Vox? I’m logged in, and I’ve tried uploading via both players and the web interface, and something about this track still produces errors.


#2

Hello there!

Thanks for sending over the logs.

It seems like the error message indicates that your Access Token has expired, resulting in a “401 Unauthorized” status.

To resolve this, please log out and back into VOX Universal using your personal VOX Account.

Let us know how it goes!


#3

Hey, thanks for the response! This didn’t work, unfortunately. Same song errors out every time. Here’s what the log is saying:

time="2024-05-01T15:10:31.466110" level=error msg="command error" cmd=player.pause error="the track did not playing"
time="2024-05-01T15:11:15.059426" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58832->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:20.284780" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58837->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:25.512329" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58843->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:30.734086" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58846->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:35.957361" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58847->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:11:40.960277" level=error msg="could not upload file: /Users/<myusername>/Music/Music/Media.localized/Music/Compilations/Lo-Fi Music To Listen To/18 Shopping Decisions.mp3" error="could not upload track meta: client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763473&u=1664556&id=22630&fid=3139&uci=2&s=05AFC3B5511574C015D73612312281F9A3B42A77&seek=1485106&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=71CC7212D1699AAAB3CD4535479056812483B620\": read tcp 192.168.0.209:58847->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:13:26.912663" level=error msg="command error" cmd=player.pause error="the track did not playing"
time="2024-05-01T15:14:12.750496" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58880->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:17.969643" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58881->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:23.196044" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58882->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:28.420392" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58883->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:33.741302" level=error msg="could not upload file chunk" error="client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58884->138.201.130.99:80: read: connection reset by peer"
time="2024-05-01T15:14:38.744350" level=error msg="could not upload file: /Users/<myusername>/Music/Music/Media.localized/Music/Compilations/Lo-Fi Music To Listen To/18 Shopping Decisions.mp3" error="could not upload track meta: client.Do request error: Post \"http://vox07.vox.rocks/upload/334/?t=1714763651&u=1664556&id=22633&fid=0&uci=2&s=77DC2781666D4C62281124A4E11C3DAD474E3656&seek=2921115&data=6F1914C3A05AF7F1CD87C1C48A23499357632822&delta=1642C4C82FBFBD370A7385D46F97F607918C80A7&sha1=9D25B456A4CFA43BED21203902DF006FC838F9B5&bl=D6A1B42BA4BEE455F52192D260D4CD45305B2998\": read tcp 192.168.0.209:58884->138.201.130.99:80: read: connection reset by peer"

Anything helpful there?


#4

Thanks for the log provided, it says that the server has closed the connection. But still no clue about the reason.

However, you’ve succeeded in detecting the files that have failed to upload, as a temporary workaround, we would suggest converting those .mp3 files to .mp3 (using MediaHuman converter or similar) and then trying to re-upload them once again.


#5

Converting from .mp3 to .mp3? Could you clarify please? Thanks!