Cloud Import Keeps stalling out?

#1

My cloud import keeps stalling out inexplicably - it just keeps stopping - when only partially through? Are we having service issues today?

#2

Hi,

No, it seems that we should not! Please explain what exactly are you talking about? What OS X and VOX versions are you refering to?

#3

I downloaded Vox yesterday - so I assume the latest build of that.

OSX 10.13.6 (17G65) High Sierra

I’m experiencing all manner of weird cacheing issues on my ‘Collections’ - things appearing and disappearing without explanation?

This is as frustrating as using iTunes at the moment?

#4

This particular collection was up to 118 tracks, now it’s just displaying 101 ???

Is there are a clear cache function on the playlists / collections?

This is beyond frustrating to be honest.

#5

Looks like I’m having to rebuild that part of the collection.

I have little or no confidence in you at them moment? Please can you let me know what on earth is going on - and what could be causing this.

Your system is proving to be so flawed at the moment, I’m starting to loose faith in you guys.

#6

Is this something to do with ‘Synced’ collection - to I need to uncheck that when I’m building the collection?

#7

There seems to be no way to toggle Synced Collection setting off?

#8

I am starting to get beyond annoyed now - Collection normalised at 112 tracks, but has since diminished to 101? In a matter of seconds?

What on earth is wrong with your software???

#9

I cannot express how awful your Collection system is???

I now have lots of duplicates in there.

You guys seem to come across as somewhat amateurish?

I’m considering whether you are in fact in breach of terms at the moment.

#10

You’ve wasted hours of my time now - I am so disappointed with this abjectly poor service you provide. The truth will out!

#11

If I don’t get satisfaction within 24 hours - I’m starting a class action against you.

#12

Collection has jumped down from circa 120 tracks to 101 ??? WTF is wrong with you guys???

#13

So Viktor contacted me, but not had anything constructive out of him yet.

There seem to be a number of system errors occurring in this last 24 hour period - and there really needs to be some sort of Cloud Status function, as the Cloud Upload / Sync seems to be down at the moment.

If there is maintenance going on we should be told.

I generally feel also that there is a major issue with latency / lag and file / media cacheing

I think all of this needs a little more transparency.

#14

Cloud Upload Service has been abysmal for the last 24 hours - this is a very unreliable service right at this moment - and no honesty or transparency in publishing outages or admitting to problems??

Where’s your professional pride?

#15

I also struggle with this. I am currently ripping a lot of CD’s and in my Vox Cloud, most albums only contains one song and the rest is not uploaded. I have tried to remove the folder for cloud sync, and adding it again, but still no success. Very frustrating as I have no overview on what has been uploaded and what has not.