Cannot login to Vox macOS Catalina

[normanguemo]

Heya,

I am a new subscriber of Vox. But for some reason I cannot login to Vox.
After clicking the “sign in” function on the top right, the application will open a tab but doesn’t load at all. Please see the attached image.

I am using the latest version of macOS Catalina and Safari.

Hope someone can help me with this.

Thanks!

For

[maurodownie]

Me also I have same problem, I cannot connect By MacBook Pro Catalina to web by application, instead by IPhone I can use application …

[despotovic]

The problem is not only Catalina, tried on ElCapitan and HighSierra too. Got the same behaviour - login web service doesn’t work:

The page isn’t working
t.vox.rocks is currently unable to handle this request.
HTTP error code 500.

[normanguemo]

Like I said in the other thread. This seems to be a major problem with a lot of users experiencing this issue. I hope a company with huge user base like Vox can act quickly and in timely manner in such issues like this. Or prepare on losing more subscribers in the future…

I’ve read same issues which dated several months ago and the issue just keeps repeating itself.

[normanguemo]

Can't sign in to VOX Cloud

Sometimes apps downloaded from the web can be enclosed in quarantine. Quarantine is an ancient technology implemented by Apple to protect Mac OS X, but sometimes it can lock “friendly” apps without any interaction with user. If nothing happens when You click “Sign In” in button in VOX for Mac - first of all, check the VOX Cloud icon in menu bar. If it’s not there, it might get into quarantine. To remove the VOX Cloud from quarantine You need to close the VOX app and enter three commands in te…

I tried this solution, but it doesn’t seem to help.

[VOX_Support_Team]

Unfortunately, the reason for this issue is not on your, but on a server-side, that is why that workaround can not actually help.

We are going to fix it today. Thanks for your patience.

[normanguemo]

fix it today.

Thanks for the confirmation. Looking forward to it and I hope it will be fixed today.

[normanguemo]

I can confirm that I can login to Vox MacOS now. Thanks!

[despotovic]

And now login doesn’t work… Again… Any long-term solution?

[VOX_Support_Team]

We bring our apologies for this temporary glitch to appear again. We will conduct an investigation to prevent this from happening in the future.

[t.kersig]

Today, my login does not work either. Tried on four browsers: IE and Firefox on Windows 16 Server, as well as Safari and Firefox on macOS Catalina, latest version. Any idea on how to proceed?

[VOX_Support_Team]

Thanks for reporting!

Please advise if you face any kind of issues with the login procedure at the moment?

[mark4]

I’m unable to log in on 10.14.6.

New user.

I previously downloaded the MAS version, but deleted it in favor of the .dmg from the website.

TIA!

[maderose]

Almost nothing working here… Are there some server problems?

[normanguemo]

My whole library doesn’t play at all on both iOS and MacOS. My Internet connection is good, uninstalled/reinstalled, subscription is active. Anyone having the same issue?

[maderose]

ipad doesn’t work, but iPhone and Mac seem ok. bizarre…

[maderose]

iPad is now working again. Hurray!