App crashes on launch

#1

I've been adding a lot of music to my loop account on my computer. After a few days trying to upload and having a few issues I decided to hop on my phone and see how much made it through. I saw a few new things from a few weeks ago but nothing more recent. I've had some issues in the past and found a delete of the app and reinstall fixed it. This time though the reinstall has left my phone app completely broken. If you open the app it looks to be loading artwork but then crashes in about 5-10 seconds. It's now done this 30+ times. Any ideas how to fix this? This is basically a bricked now.

#2

Hi Michael,

Thanks for writing in.

Could you tell us the current version of your VOX? Also please specify the exact model of your device and iOS.

Looking forward to your reply!

#3

Update: I received an email that informed me to remove a folder and run a terminal script. That fixed things for about 20 mins then it all locked up again. I've done that reset about 6 times over the last few days and only uploaded 200-300 more songs in that time. Any ideas how to fix this? At that rate I'll have my music library uploaded by the year 2083. I'm running 2.5.3 build 2530.0 on my mac running Yosemite.

#4

Sorry that last update post was meant for a side issue on the computer side. Please disregard that for this issue.

iphone 6+, iOS 8.4.1 and the latest version of the app.

#5

Alright! In any case - please feel free to write us back if any questions arise.

Stay with VOX :)

#6

I have the same problem. I've just updated from 2.4 (which by the way was working perfectly well) to the latest 2.6 version and the app crashes on launch. Actually, it never stops bouncing on the dock and never completes the launching. I am running Mac OS 10.8.5 but refuse to update to 10.10.4 Yoesemite because I don't want to lose my iPhoto and other nifty finder features that suck in Yosemite. I've ran the Reset Vox script but it didn't fix the problem. Could you help me please?

#7

Same issue here-- updated- crash on launch. Report sent to Apple, not sure if that ends up with you?

#8

(Latest VOX on Mac OS X 10.9.5.)

#9

Please try to Reset VOX with the following script:
https://www.dropbox.com/s/rvx1f6t00kk6ka4/ResetVox.zip?dl=0

And if it does not work - just provide us with the crash reports.

Looking forward to hearing back from you!

#10

Checking with QA.

#11

Thanks for providing us with the crash report.

We will try to fix it as soon as possible!