And one more bug - cannot download songs on iOS device


#1

Video: https://yadi.sk/i/Lb2q_p_hEiRX2g
I downloaded album, but don’t have it as downloaded. Settings → Downloaded items size = 0 bytes.

May be it is related with the fact I have cancelled my subscription, but it is still working to the end of month.


#2

Thanks for your post!

What VOX + OS versions are you referring to?
Are mentioned Albums available for playback, after you go offline?

You can check VOX version like that:


#3

Last iOS and VOX versions:
VOX version - 2.5 (2504); iOS - 13.5.1.
After going offline I have not album available for playback.


#4

The problem only in iOS devices, on Mac OS I can download songs.


ReVox dev status
#5

No, the problem does not related with cancel subscription.
I have activate it again, the money was charged (again!, I had already not finished subscription), but still cannot download files.


#6

Hi, what is your recommendation and what I need to do ?
I still cannot download any song.


#7

I created a request to support, but didn’t get a feedback, so I will add it here.

I have reproduced the problem on my second device:

  • Install VOX - I can download music.

  • Remove VOX, and install beta version of VOX from TestFlight - I still can download music.

  • Remove beta version of VOX (ones from TestFlight) and install VOX from AppStore - now I cannot download music .

  • Try to fix problem and return to beta version of VOX from AppStore - no, still cannot download music .

@VOX_Support_Team - try to do this sequence of steps and I am sure you will reproduce the error.
Anybody else - don’t try do it, or you will have useless VOX subscription as I have.

Question to @VOX_Support_Team : what do I need to do now to return the ability to download music ? If you publish new version of application to fix it in Test Flight, I can check it.


#8

Thanks for your post and for STR provided.

As far as I know, our QA team has already trying to reproduce this misbehavior using mentioned STR!

In the meantime, we would suggest completely re-installing the VOX app (Delete VOX app > go to AppStore > Download the app), that might be helpful in this case.

Please let us know if the problem is still there after the complete re-install?


#9

I have complete reinstall it and still have the same problem. Actually it is number 3 in my STR.

Using STR above I reproduced it three times on all of my devices without problem. You can upload new version of application to TestFlight and I’ll send you debug information you collected.


#10

Thanks for your reply!

Our QA team has followed the steps you’ve provided using various devices test devices, but still no luck!

May I ask you to do the following:

Please check if you have enough storage space for downloaded files?
What internet connection are you on, LTE or Wifi?
Are there some particular files that don`t download for offline playback or all of them?

Do a complete re-install:

  • Log out from the VOX app using your VOX account.
  • Reboot your iOS device
  • Perform a clean install once more
  • Log in with your VOX account and try to download music for offline playback.

#11

100 Gb free

Both of them.

All of them.

It doesn’t help me. “Reset all data and application” helps me, but I don’t want to do it on my main device.