I just sent this to feedback, I’ve been needing to vent:
I’ve been a patient customer for awhile, for years in fact. I’ve written sarcastic, angry emails over the last two years. I’ve reviewed your replies to me and others like me that generally say "stick with us, we’re a small team, we’ll work with you individually, etc. Yet really, over the last two years, it appears while you’ve made some improvements in the product, the overall RELIABILITY of the service has gotten worse. The cloud service is your primary selling point. For days now your community has not been able to stream or download. And you haven’t acknowledged it? You haven’t responded! Don’t you think that’s outrageous for the number of subscribers you have? I do! Can someone in authority who makes spending and hiring decisions, please respond to this?