Vox OS X Crashes on Start


#1

I have some issues getting an answer to this. Originally inquired on 2020-03-20, does it really take 72 hours to generate a response??? Something as simple as “we’re looking into it” would suffice. Ideally you’d provide more though. Please see report below.

Issue: Cannot start Vox – crashes on startup with huge log error.
Expected Behaviour: Vox starts up and allows user to play music.
Experienced Behaviour: Vox crashes on startup and provides log.
Troubleshooting Steps:

  • Install from App Store
  • Install from Vox directly (dmg)
  • Remove and reinstall using App Cleaner to eradicate all files
  • Install on two MBP’s (15,3 & 16,1) – same result

LOG (MacBook Pro 15,3)
Process: VOX [15561]
Path: /Applications/VOX.app/Contents/MacOS/VOX
Identifier: com.coppertino.Vox
Version: 3.3.17 (3398.3)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: VOX [15561]
User ID: 238614948

Date/Time: 2020-03-23 11:45:49.537 -0400
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Bridge OS Version: 4.2 (17P3050)
Anonymous UUID: 42E7A0AC-1EED-EDFB-42AC-B45913128817

Sleep/Wake UUID: CA79260E-AACA-411D-854E-8071204BC196

Time Awake Since Boot: 470000 seconds
Time Since Wake: 160000 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @executable_path/…/Frameworks/Skype.framework/Versions/A/Skype
Referenced from: /Applications/VOX.app/Contents/MacOS/VOX
Reason: no suitable image found. Did find:
/Applications/VOX.app/Contents/MacOS/…/Frameworks/Skype.framework/Versions/A/Skype: mmap() errno=5 at address=0x103029000, size=0x00005000 segment=__TEXT in Segment::map() mapping /Applications/VOX.app/Contents/MacOS/…/Frameworks/Skype.framework/Versions/A/Skype
/Applications/VOX.app/Contents/MacOS/…/Frameworks/Skype.framework/Versions/A/Skype: mmap() errno=5 at address=0x10303A000, size=0x00005000 segment=__TEXT in Segment::map() mapping /Applications/VOX.app/Contents/MacOS/…/Frameworks/Skype.framework/Versions/A/Skype
/Applications/VOX.app/Contents/MacOS/…/Frameworks/Skype.framework/Versions/A/Skype: stat() failed with errno=5
file system relative paths not allowed in hardened programs

Binary Images:
0x102606000 - 0x102b1fff7 +com.coppertino.Vox (3.3.17 - 3398.3) <29533582-38F1-3E0B-8B44-C3E177A585A8> /Applications/VOX.app/Contents/MacOS/VOX
0x102cd0000 - 0x102d7cfff +com.devmate.DevMateKit (1.9.3 - 1.9.3) <0367D28A-C2C5-3476-AA32-BAA0FD14C958> /Applications/VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/DevMateKit
0x102e43000 - 0x102edaff7 +com.coppertino.VXBass (2.4.202 - 2.4.202) <4E2C78E6-855F-3EB0-8626-94539121E3E3> /Applications/VOX.app/Contents/Frameworks/VXBass.framework/Versions/A/VXBass
0x102f9d000 - 0x102fb9ff7 +org.mozilla.universalchardet (1.0) <9FBAAC5F-1389-33D0-B7EA-F923939C634F> /Applications/VOX.app/Contents/Frameworks/UniversalDetector.framework/Versions/A/UniversalDetector
0x102fce000 - 0x103005fff +com.coppertino.XSPFKit (1.0 - 1) <43279950-6390-3750-9AF8-A62ED0BCFAFB> /Applications/VOX.app/Contents/Frameworks/XSPFKit.framework/Versions/A/XSPFKit
0x10ff35000 - 0x10ffc5cb7 dyld (733.8) /usr/lib/dyld
0x7fff2ea89000 - 0x7fff2ea89fff com.apple.Accelerate (1.11 - Accelerate 1.11) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff2fda6000 - 0x7fff2fee9ff2 com.apple.AddressBook.framework (11.0 - 2421.4.1) <11F58FB4-41E1-3366-A3A9-D5A03E484386> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff2feea000 - 0x7fff30ca5fff com.apple.AppKit (6.9 - 1894.30.142) <5A1752C0-67F4-3EDF-97DA-81AB42824B7B> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff30cf5000 - 0x7fff30cf5fff com.apple.ApplicationServices (48 - 50) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff31027000 - 0x7fff31107ffa com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <7B308BA7-F08A-3E70-A494-F03A688AAA42> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff31109000 - 0x7fff31109fff com.apple.audio.units.AudioUnit (1.14 - 1.14) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff31886000 - 0x7fff31886fff com.apple.Carbon (160 - 162) <916D6D9E-3FE9-355C-913B-B44CAF35146D> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff31d6b000 - 0x7fff31d6bfff com.apple.Cocoa (6.11 - 23) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff32254000 - 0x7fff32763ffa com.apple.audio.CoreAudio (5.0 - 5.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff32764000 - 0x7fff327b5fff com.apple.audio.CoreAudioKit (1.6.6 - 1.6.6) <66CACD7D-94F8-368A-B84F-40553C89EC68> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x7fff327ee000 - 0x7fff32bd0ffe com.apple.CoreData (120 - 977.1) <59E37E60-C008-3FE0-BA4B-CF344BF72B70> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff33b49000 - 0x7fff33bb1ff5 com.apple.corelocation (2389.0.8 - 2389.0.8) <0F9E581C-8857-3E7A-9A8C-E40194D7C4B8> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff340d2000 - 0x7fff340d2fff com.apple.CoreServices (1069.11 - 1069.11) <3BBDA17B-6F86-35F4-B785-AFA2A14B6F51> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff3524a000 - 0x7fff3524cff8 com.apple.ExceptionHandling (1.5 - 13) <60D6383C-6495-3A27-B074-03531BF6E024> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
0x7fff353a7000 - 0x7fff3576fffc com.apple.Foundation (6.9 - 1674.114) <532BBAE7-F2BA-3779-94E0-BFEDF2D7AB38> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff35ae7000 - 0x7fff35b8affb com.apple.framework.IOKit (2.0.2 - 1726.80.1) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff365b0000 - 0x7fff37544ff1 com.apple.JavaScriptCore (15608 - 15608.5.11) <9CE55195-5B98-3C32-968D-6ED7364A9A69> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff3790d000 - 0x7fff3791fffa com.apple.MediaLibrary (1.6.2 - 787) <4BAD645A-1FBD-38AE-BCE2-AFAD8ACD702E> /System/Library/Frameworks/MediaLibrary.framework/Versions/A/MediaLibrary
0x7fff397e2000 - 0x7fff3981aff6 com.apple.OSAKit (1.5 - 107) /System/Library/Frameworks/OSAKit.framework/Versions/A/OSAKit
0x7fff3e569000 - 0x7fff3e569fff com.apple.quartzframework (1.5 - 23) <8CB04123-1A2D-3773-9A24-A711A397280B> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff3e56a000 - 0x7fff3e7e9ff1 com.apple.QuartzCore (1.11 - 820.6) <5366D2D9-670F-3B9B-A1F2-9C44F7DFC8E8> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff3e7ea000 - 0x7fff3e843ffb com.apple.QuickLookFramework (5.0 - 906) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff3f339000 - 0x7fff3f68bffa com.apple.security (7.0 - 59306.80.4) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff3f744000 - 0x7fff3f748ff0 com.apple.xpc.ServiceManagement (1.0 - 1) <2475707B-F909-33C4-AAB7-80DC8D2CB435> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff3fa7e000 - 0x7fff3fa98ffe com.apple.StoreKit (1.0 - 1) /System/Library/Frameworks/StoreKit.framework/Versions/A/StoreKit
0x7fff404db000 - 0x7fff40545fff com.apple.SystemConfiguration (1.19 - 1.19) <61B73150-6D87-3E2F-A935-B957425CC992> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff43866000 - 0x7fff43f0fff7 com.apple.WebKit (15608 - 15608.5.11) <9BD213A4-6191-334F-90A2-904D772233DC> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff6751b000 - 0x7fff6756eff7 libc++.1.dylib (800.7) <1D0CB627-8A78-329F-A679-1B5248FF4C59> /usr/lib/libc++.1.dylib
0x7fff69201000 - 0x7fff693eeff7 libsqlite3.dylib (308.4) <448E300F-0157-3AEA-B199-0DFA914B1547> /usr/lib/libsqlite3.dylib
0x7fff69766000 - 0x7fff69778ffb libz.1.dylib (76) <52250917-039C-3B46-8011-497FEACF3550> /usr/lib/libz.1.dylib

Model: MacBookPro15,3, BootROM 1037.80.53.0.0 (iBridge: 17.16.13050.0.0,0), 6 processors, 6-Core Intel Core i9, 2.9 GHz, 32 GB, SMC
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Graphics: kHW_AMDRadeonProVega20Item, Radeon Pro Vega 20, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/ChannelA-DIMM0, 16 GB, DDR4, 2400 MHz, SK Hynix, -
Memory Module: BANK 2/ChannelB-DIMM0, 16 GB, DDR4, 2400 MHz, SK Hynix, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Dec 6 2019 11:17:27 version 9.112.4.0.32.5.41 FWID 01-ac611e8a
Bluetooth: Version 7.0.3f5, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Network Service: iPad, Ethernet, en12
USB Device: USB3.1 Hub
USB Device: USB 3.1 Bus
USB Device: iPad
USB Device: USB2.0 Hub
USB Device: Gaming Mouse G502
USB Device: USB-C Digital AV Multiport Adapter
USB Device: Apple T2 Bus
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.3
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.3

LOG (MacBook Pro 16,1)
Process: VOX [32736]
Path: /Applications/VOX.app/Contents/MacOS/VOX
Identifier: com.coppertino.Vox
Version: 3.3.17 (3398.2)
App Item ID: 461369673
App External ID: 834499413
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: VOX [32736]
User ID: 501

Date/Time: 2020-03-23 11:53:05.997 -0400
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Bridge OS Version: 4.2 (17P3050)
Anonymous UUID: 3F82CF7B-29AD-F1B9-881E-91CD6931915A

Sleep/Wake UUID: CEF6E6CC-150A-4900-A292-FBAEE7C25DFF

Time Awake Since Boot: 22000 seconds
Time Since Wake: 8 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @executable_path/…/Frameworks/Skype.framework/Versions/A/Skype
Referenced from: /Applications/VOX.app/Contents/MacOS/VOX
Reason: no suitable image found. Did find:
/Applications/VOX.app/Contents/MacOS/…/Frameworks/Skype.framework/Versions/A/Skype: open() failed with errno=13
/Applications/VOX.app/Contents/MacOS/…/Frameworks/Skype.framework/Versions/A/Skype: open() failed with errno=13
/Applications/VOX.app/Contents/MacOS/…/Frameworks/Skype.framework/Versions/A/Skype: stat() failed with errno=13
file system relative paths not allowed in hardened programs

Binary Images:
0x1093d8000 - 0x1098f5fff +com.coppertino.Vox (3.3.17 - 3398.2) <186294EC-3DF6-3F04-AA1D-F3172E0347E7> /Applications/VOX.app/Contents/MacOS/VOX
0x109aa6000 - 0x109b3dff7 +com.coppertino.VXBass (2.4.202 - 2.4.202) <4E2C78E6-855F-3EB0-8626-94539121E3E3> /Applications/VOX.app/Contents/Frameworks/VXBass.framework/Versions/A/VXBass
0x109bf9000 - 0x109c15ff7 +org.mozilla.universalchardet (1.0) <9FBAAC5F-1389-33D0-B7EA-F923939C634F> /Applications/VOX.app/Contents/Frameworks/UniversalDetector.framework/Versions/A/UniversalDetector
0x109c2c000 - 0x109c63fff +com.coppertino.XSPFKit (1.0 - 1) <43279950-6390-3750-9AF8-A62ED0BCFAFB> /Applications/VOX.app/Contents/Frameworks/XSPFKit.framework/Versions/A/XSPFKit
0x11647b000 - 0x11650bcb7 dyld (733.8) /usr/lib/dyld
0x7fff2fe8e000 - 0x7fff2fe8efff com.apple.Accelerate (1.11 - Accelerate 1.11) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff311ab000 - 0x7fff312eeff2 com.apple.AddressBook.framework (11.0 - 2421.4.1) <11F58FB4-41E1-3366-A3A9-D5A03E484386> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff312ef000 - 0x7fff320aafff com.apple.AppKit (6.9 - 1894.30.142) <5A1752C0-67F4-3EDF-97DA-81AB42824B7B> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff320fa000 - 0x7fff320fafff com.apple.ApplicationServices (48 - 50) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff3242c000 - 0x7fff3250cffa com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <7B308BA7-F08A-3E70-A494-F03A688AAA42> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff3250e000 - 0x7fff3250efff com.apple.audio.units.AudioUnit (1.14 - 1.14) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff32c8b000 - 0x7fff32c8bfff com.apple.Carbon (160 - 162) <916D6D9E-3FE9-355C-913B-B44CAF35146D> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff33170000 - 0x7fff33170fff com.apple.Cocoa (6.11 - 23) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff33659000 - 0x7fff33b68ffa com.apple.audio.CoreAudio (5.0 - 5.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff33b69000 - 0x7fff33bbafff com.apple.audio.CoreAudioKit (1.6.6 - 1.6.6) <66CACD7D-94F8-368A-B84F-40553C89EC68> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x7fff33bf3000 - 0x7fff33fd5ffe com.apple.CoreData (120 - 977.1) <59E37E60-C008-3FE0-BA4B-CF344BF72B70> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff34f4e000 - 0x7fff34fb6ff5 com.apple.corelocation (2389.0.8 - 2389.0.8) <0F9E581C-8857-3E7A-9A8C-E40194D7C4B8> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff354d7000 - 0x7fff354d7fff com.apple.CoreServices (1069.11 - 1069.11) <3BBDA17B-6F86-35F4-B785-AFA2A14B6F51> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff3664f000 - 0x7fff36651ff8 com.apple.ExceptionHandling (1.5 - 13) <60D6383C-6495-3A27-B074-03531BF6E024> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
0x7fff367ac000 - 0x7fff36b74ffc com.apple.Foundation (6.9 - 1674.114) <532BBAE7-F2BA-3779-94E0-BFEDF2D7AB38> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff36eec000 - 0x7fff36f8fffb com.apple.framework.IOKit (2.0.2 - 1726.80.1) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff379b5000 - 0x7fff38949ff1 com.apple.JavaScriptCore (15608 - 15608.5.11) <9CE55195-5B98-3C32-968D-6ED7364A9A69> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff38d12000 - 0x7fff38d24ffa com.apple.MediaLibrary (1.6.2 - 787) <4BAD645A-1FBD-38AE-BCE2-AFAD8ACD702E> /System/Library/Frameworks/MediaLibrary.framework/Versions/A/MediaLibrary
0x7fff3abe7000 - 0x7fff3ac1fff6 com.apple.OSAKit (1.5 - 107) /System/Library/Frameworks/OSAKit.framework/Versions/A/OSAKit
0x7fff3f96e000 - 0x7fff3f96efff com.apple.quartzframework (1.5 - 23) <8CB04123-1A2D-3773-9A24-A711A397280B> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff3f96f000 - 0x7fff3fbeeff1 com.apple.QuartzCore (1.11 - 820.6) <5366D2D9-670F-3B9B-A1F2-9C44F7DFC8E8> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff3fbef000 - 0x7fff3fc48ffb com.apple.QuickLookFramework (5.0 - 906) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff4073e000 - 0x7fff40a90ffa com.apple.security (7.0 - 59306.80.4) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff40b49000 - 0x7fff40b4dff0 com.apple.xpc.ServiceManagement (1.0 - 1) <2475707B-F909-33C4-AAB7-80DC8D2CB435> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff40e83000 - 0x7fff40e9dffe com.apple.StoreKit (1.0 - 1) /System/Library/Frameworks/StoreKit.framework/Versions/A/StoreKit
0x7fff418e0000 - 0x7fff4194afff com.apple.SystemConfiguration (1.19 - 1.19) <61B73150-6D87-3E2F-A935-B957425CC992> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff44c6b000 - 0x7fff45314ff7 com.apple.WebKit (15608 - 15608.5.11) <9BD213A4-6191-334F-90A2-904D772233DC> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff68787000 - 0x7fff687daff7 libc++.1.dylib (800.7) <1D0CB627-8A78-329F-A679-1B5248FF4C59> /usr/lib/libc++.1.dylib
0x7fff6a46d000 - 0x7fff6a65aff7 libsqlite3.dylib (308.4) <448E300F-0157-3AEA-B199-0DFA914B1547> /usr/lib/libsqlite3.dylib
0x7fff6a9d2000 - 0x7fff6a9e4ffb libz.1.dylib (76) <52250917-039C-3B46-8011-497FEACF3550> /usr/lib/libz.1.dylib


#2

STILL no solution? Can someone please respond, the service is useless to me unless I can use on my desktop.

I believe this has to do with the fact that my AV service, Cylance, is quarantining “skype” module which is part of the Vox.app pkg. Not entirely what role Skype plays in the Vox app, however.

Please address this issue or at the very least present a timeline to resolution.


#3

Thanks for your post!

We’ve replied to your original inquiry, all the details have been already passed to the dev.team, as stated in our reply - we plan to remove Skype.framework in the next iteration of the VOX app.

However, you can also check your AV service and put a quarantined part of the VOX.app to whitelist.

That should solve the problem with the crash.


#4

That would work for personal computers whereby I am the administrator of the Cylance org. But DOES NOT work for my company issued hardware in which I do not administer the whitelist.

Removing the framework is the only option for me. Still not sure what the Skype.framework is doing inside a high-res audio app to begin with. :man_shrugging:

Next iteration of the app could mean next point release, OR it could mean the next major rev. Which is it? I’ve now paid for a service I am unable to use–or rather, primarily intended, desktop.


#5

Thanks for all the details.

I will make sure that Skype.framework is going to be removed in the next point release, not as a part of major update.