Issues with uploading "Intro" tracks


#1

For the last couple years I have the same issue: if the album has a track called “Intro” in most cases it’s just not being uploaded neither by dropping the folder into player nor by clicking on “Add files to Vox cloud”


#2

Hi,

Thanks for reaching out!

Which OS and VOX version are you referring to?
Did you try to re-login to VOX app with your VOX account and try to upload only the “Intro” track?


#3

macOS Mojave 10.14.1 (18B75)
Vox 3.3.6.

I’ve already uploaded the file via web interface (https://my.vox.rocks). But I have this problem for the last couple years with different versions of MacOS and VOX.

Another issue that these intro tracks are being replaced sometimes by other Intro track (e.g. I upload Album 1 with the 1st track called “Intro”, then I play one of the previously uploaded albums by some other artist and the 1 track called “Intro” plays the one from the Album 1). To fix that I had to remove both albums and re-upload them. Had this problem multiple times.