I can't login from Vox player on Mac


I tried many times to login my Vox premium account on my Mac but not successful. My subscription is valid. Every time I press the sign in button on the right top corner of the Vox player, it will pop up a new page asking for “Authorize”!! I pressed it and in fact trtied many times but fail. Please help. It has been more than a week now…


Hi there!

Let me clarify a few details:

Which browser do you have set as a default browser?

When you click on sign in button, what happens next?

Please describe with as many details as possible, thanks!


My default browser on my Mac is Firefox! When I press “sign in” on the Vox Player it will take me to browser asking me to “Authorise”! Once I authorise the web page will go to VOX site but the VOX Player still remains “loading” non-stop. If you press again “sign-in” on the Vox Player the while process will repeat and repeat!

When I first joined the premium in Dec’17, the Vox Player worked fine until a few weeks ago you said the cloud is under maintenance! Since then I can’t sign in the Vox Player!!


You also may try to do following:

Close VOX and Open terminal

Paste commands:

1)launchctl remove com.coppertino.VOXCloud

Press enter.

2)/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user

Press enter.

Start VOX and check Sign in function.

Looking forward to your reply!


No improvement at all!!

Is there bugs in your app? I can’t use my premium subscription for weeks already!!

Please help!!


Please contact our tech. support in direct: https://vox.rocks/support

Sure they will help you to figure it out.


It seems like you have no solution! I can’t use it now and I am asking for a refund of my used portion of my subscription! Please respond!!


Please contact our tech. support in direct: https://vox.rocks/support to have this issues solved as soon as possible.


Did you find any working solution? This happens too often… After I hit sign-in button, a white page opens in Safari and nothing happens…


It seems that even sign-up is not working (when pressing the sign-up button from the app). The same thing happens.


We bring our apologies for this temporary glitch to appear again. Please advise if you have some problems with VOX service at the moment?